eGain, the leading provider of cloud and on-site customer interaction software for sales and service, today announced the immediate availability of eGain Cobrowse™ for smartphones and tablets, including the Apple iPad, Apple iPhone, and Android-based devices.
Online form-filling is a major hurdle in customer acquisition and on-boarding processes, especially in regulated sectors like financial services, insurance, health care, and government. Increasingly complicated forms confuse and frustrate customers. As a result, 75% of all web forms are abandoned. With eGain Cobrowse, businesses can help customers on iPad and other mobile devices complete web forms in a convenient and secure manner -- while simultaneously engaging them in a call or text chat. A transformational technology, Cobrowse not only increases form submission but also creates the "wow" effect in customer experience.
"Our clients have seen as much as 200% improvement in online form completion when they use cobrowsing to help customers fill forms on the web," said Ashu Roy, eGain CEO. "We are delighted to offer our innovative cobrowse product on the iPad and other mobile devices."
About eGain Cobrowse
eGain Cobrowse is a secure solution for shared web form-filling and site guidance. Unlike page push and screen sharing technologies, eGain Cobrowse enables true two-way collaboration between the business representative and the consumer. It also provides granular, role-based view and action control for privacy and compliance.
Easy to deploy, eGain Cobrowse does not require any consumer download. With eGain's multichannel customer interaction hub, cobrowse interactions are unified with other communication channels for 360-degree context. For more information, visit: www.eGain.com/products/cobrowse.asp.