The United States Postal Service (USPS) plays an essential role in communication and commerce in the U.S. As technology evolves, questions arise regarding USPS’s methods to interact with the public. Specifically, some are wondering does USPS send whatsapp messages or communicates via third-party apps. Understanding USPS’s communication practices can help avoid confusion and prevent falling victim to scams. So, let’s get to the bottom of it and find out!

Understanding USPS Communication Methods


USPS relies primarily on the following channels for legitimate communication:

  • Text messages
  • Used to send package tracking updates when requested
  • Phone calls
  • Email
  • First-class or priority mail
  • Official USPS website

USPS does not use third-party messaging apps like WhatsApp to contact customers. Any unsolicited messages claiming to be from USPS and containing suspicious links should be considered fraudulent. It’s critical to recognise these fraudulent messages, often called “smishing,” and avoid falling into traps set by scammers after personal information and money.

Also Read: How To Record WhatsApp Calls [Simple & Working Method]

The Reality of USPS and WhatsApp Messages

Contrary to what some fraudulent messages claim, USPS does not use WhatsApp to send package tracking updates or delivery information. Customers will only receive text message updates when they:

  • Submit tracking numbers directly on
  • Send the tracking number to USPS short code 28777 (2USPS)


Furthermore, legitimate USPS text messages will always originate from a 5-digit short code, never a full 10-digit phone number.

If an unprompted WhatsApp message claims to have tracking details on a USPS package, it can be dismissed as an attempted scam.

5-digit short code sender10-digit phone #
Tracking # provided by recipient first.Random tracking #
Updates sent via text messageSent via WhatsApp

Recognising and Avoiding Scams

While scammers are getting more advanced in their tactics, some telltale signs can help identify fraudulent USPS-themed messaging:

  • Containing links
  • Requesting personal/banking details
  • Informal language or emojis
  • Incorrect tracking numbers
  • Claims of undelivered packages
  • Requests to “resend” information

If any message has one or more of these indicators, it should be reported immediately:

Be sure to include the sender’s phone numbers and links without clicking them when reporting fraudulent messages. This can help authorities track down scammers faster.

Also Read: How To Restore Deleted WhatsApp Messages Without Backup

USPS Official Communication Policies

For customer clarity, USPS has explicitly stated they will never request personal details like banking information, SSNs, or other sensitive data through any communication channel – phone, email, text message, or mail.

Additionally, they advise customers to utilise official USPS channels for tracking packages and communicating with agents. Their stance remains firm on refusing to interact through third-party apps. Reliable USPS communication policies can always be referenced on the Postal Service’s.


Understanding how USPS interacts with the public using official channels is crucial for customers to avoid confusion. Should an unsolicited WhatsApp message claim to have package tracking details or request personal data, it’s assuredly a scam attempt that should be disregarded and reported. By staying informed on USPS contact policies and using secure first-party tracking tools, customers can confidently identify and dismiss fraudulent messages aimed at stealing their details or money under the guise of the United States Postal Service.

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