Paytm is one of the most popular digital wallet and online ticketing platforms in India. Millions of people use it to book bus tickets thanks to its attractive discounts and cashback offers. However, life is unpredictable. Despite the best-laid plans, sometimes you may need to cancel your bus journey due to emergencies or a change in schedule.

The good news is that cancelling a bus ticket in Paytm is quick and hassle-free. When cancelling the bus ticket, you can receive a refund depending on the cancellation policy and terms. The amount refunded and the time taken will depend on factors like when you cancel, the operator policy, and the season.

So, let’s get started and take a look at how you can easily cancel bus tickets in Paytm.

Things To Know Before Cancellation

How To Cancel Bus Ticket In Paytm

Before cancelling the bus ticket on Paytm, there are a couple of things you should check to ensure a smooth experience.

Check Cancellation Policy

  • Bus operators have different cancellation and refund policies. Some provide full refunds if you cancel before a deadline, while others impose charges or give partial refunds.
  • It is important to check the cancellation policy before booking the ticket to avoid surprises later.
  • Paytm provides a summary of the cancellation policy on the booking confirmation message and ticket details.
  • For flexibility, look for operators that allow cancellation with nil charges up to a few hours before departure.

Also Read: How To Cancel Train Tickets On Paytm In 6 Easy Steps!

Have Confirmation Details Ready

To cancel the ticket smoothly, ensure you have the following booking details ready:

  • Order ID – A unique order ID is provided in the booking confirmation message.
  • Registered mobile number – The mobile number used during booking.
  • Email ID – Email address linked to Paytm account.
  • Screenshots – Of booking details as an additional reference.

Having these details handy will help you quickly locate the ticket and cancel it without hassles.

How To Cancel Bus Ticket In Paytm Easily?

The process of cancelling a bus ticket on Paytm just takes a few minutes if you follow these steps:

Step 1: Access the Paytm App

First, access the Paytm app on your Android or iOS device. Make sure you have the latest version installed. Sign in using your registered mobile number and password.

How To Cancel Bus Ticket In Paytm Easily

Step 2: Go to the Orders Section

  • On the Paytm app homepage, tap on Orders or My Orders, visible on the bottom bar or sidebar menu.
  • This will open your orders dashboard, which lists all your tickets, travel bookings, recharges, and more.
How To Cancel Bus Ticket In Paytm Steps

Step 3: Locate Bus Ticket

  • Under My Orders, look for the Travel tab or section and tap on it.
  • This will display your ticket bookings. Scroll down and look for the relevant bus ticket that needs to be cancelled.
  • Verify the crucial details like date, boarding point, and bus operator name before proceeding.
How To Cancel Bus Ticket In Paytm Methods

Step 4: Select Cancel Option

  • Tap on the Cancel Ticket button visible below the ticket details.
  • A pop-up will appear asking you to confirm cancellation.
Cancel Bus Ticket In Paytm Easily

Step 5: Confirm Cancellation

  • The pop-up message will mention details like travel date, boarding point, fare, and refund amount.
  • Double-check all these details before proceeding to ensure you are cancelling the correct ticket.
  • If everything looks good, tap on Confirm Cancellation or Yes to cancel the bus ticket.
Cancel Bus Ticket In Paytm Easily

Step 6: Get Confirmation

  • Once the ticket is cancelled successfully, you will see a confirmation message.
  • This will have details like the refund amount and the time to process the refund.
  • Paytm will also send an email and SMS to your registered contact details confirming the cancellation.

And that’s it! The main steps involved in cancelling a bus ticket on Paytm are accessing your account, finding the relevant booking, selecting the cancel option, and then confirming cancellation after verifying details.

After Cancellation

After successfully cancelling your bus ticket on Paytm, there are some things you should track:

Check Refund Status

  • Refund amounts are processed within 3-7 working days in most cases.
  • You can check your Paytm wallet balance to see when the refund gets credited.
  • Partial refunds will be provided based on the cancellation policy if you cancel close to the departure date.

Rebook If Needed

If you cancelled the ticket to reschedule your journey for a different date, rebook the new ticket as soon as possible.

  • You can utilize any promotional offers or cashback to save on the new booking.

Contact Support

How To Cancel Bus Ticket In Paytm Guide

For any issues regarding delayed refunds, contact Paytm support through the in-app chat option or call the helpline. You will need details like order ID to get a quick resolution.

Tips For Smooth Cancellation

Here are some useful tips to keep in mind when cancelling bus tickets on Paytm:

  • Cancel as early as possible to avoid cancellation charges and get a full refund.
  • Have your booking details handy when initiating cancellation to avoid delays.
  • Keep checking your Paytm wallet to track your refund status. Follow up if a refund is delayed.
  • If rebooking a new ticket, do so quickly to get the best fares.

Also Read: How To Cancel Movie Tickets On Paytm In 5 Easy Steps!

Common Cancellation Issues

Paytm Cancelation

There are some common issues passengers may face when cancelling Paytm bus tickets:

1. Late Cancellation

If you cancel just a few hours before departure, steep cancellation charges will apply, as mentioned in the operator policy. Read all details carefully during booking to avoid surprises.

2. Refund Delays

During festive seasons and holidays, refund processing may take longer due to high volumes. If a refund is delayed beyond 7 working days, contact support.

3. Partial Refunds

Operators will deduct cancellation fees from refunds for tickets cancelled within 1-2 days of travel. The later you cancel, the lower the refund amount.


Paytm makes it quick and convenient to cancel bus tickets and receive refunds in your wallet. Ensure you check the cancellation policies before booking tickets to avoid surprises. Have your booking details on hand when initiating the cancellation process for a smooth experience.

In case of delays in refund processing, do follow up with Paytm support for resolution. So, in summary, with just a few taps, you can easily cancel your bus ticket on Paytm and have the refund credited back in a few days. Just ensure you cancel before the departure date and keep your confirmation details handy for a fast and smooth experience.

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