Paytm is one of the most popular apps people use in India nowadays, mainly for payments and also for booking various types of tickets like train tickets, flights or movie tickets. It allows us to book movie tickets super easily from the comfort of our homes. But sometimes our plans change and we need to cancel the booked tickets. In this guide, We will walk you through how to cancel movie tickets on the Paytm app in five easy steps.

Along with the cancellation process, we will also tell you about Paytm’s movie ticket cancellation policy. So let’s get started and learn how to cancel movie tickets on Paytm. This will help you cancel your booking and get a refund conveniently next time your plans change suddenly!

How to Cancel Movie Tickets on Paytm?

How to Cancel Movie Tickets on Paytm

Cancelling a movie ticket on Paytm is easy and straightforward now. We’ve listed hassle-free steps for you! Here are the detailed steps:

Also Read: How To Add A Credit Card To Paytm? All You Need To Know

Step 1: Open the Paytm App and Navigate to Tickets

  • The first step is to simply open the Paytm app on your Android or iOS device.
  • On the home screen, tap on the menu icon visible in the top left corner. It appears as 3 horizontal lines or your name initials.
How to Cancel Movie Tickets on Paytm Steps
  • After selecting it, you will get a lot of options. Simply click on ‘My Orders’ or ‘Orders & Bookings’.
How to Cancel Movie Tickets on Paytm Guide
  • Under ‘My Orders,’ you can see different tabs like Shopping, Recharge, Travel, and Tickets.
Paytm Movie Ticket Cancelation
  • Select the ‘Tickets’ tab by clicking on it. This tab will display all your upcoming movie ticket bookings done through Paytm in chronological order, with the most recent booking on top.

Step 2: Locate Your Movie Ticket Booking

  • Scroll through the list to find the booking that you wish to cancel. The booking card will display the movie name, the cinema name, the show date/time, etc.
  • Once you find the relevant booking, tap on it to open its details page. You will get all of the details of your booking.

Step 3: Initiate the Cancellation Process

  • On the booking details page, scroll down, and you will see a ‘Cancel Booking’ button in red colour.
  • Tap on this cancellation button to initiate the cancellation process.
  • A confirmation pop-up will appear informing you that the booking amount will be refunded to your Paytm wallet post-cancellation.

Step 4: Confirm Cancellation

  • Carefully review the cancellation details pop-up to ensure you cancel the correct booking.
  • Verify the movie name, cinema, show date, time, and number of tickets booked.
  • Once you are absolutely sure, tap on ‘Confirm Cancellation’ to complete the cancellation process.
  • A ‘Cancellation Confirmed’ message will be displayed, notifying that the tickets have been cancelled successfully.

Step 5: Check The Refund Status

  • After successful cancellation, the ticket amount will be refunded to your Paytm wallet that was used for booking the tickets. Refunds usually take 2-3 business days to get reflected in your Paytm wallet balance after cancellation.
  • To confirm the refund, open the ‘Paytm Wallet’ tab in the app and check your wallet balance.
Cancel Movie Tickets on Paytm

If the refund is not reflected after 5 working days, you can contact Paytm customer support. They will ask you for more information and help you if there are any glitches.

Also Read: How To Deactivate Your Paytm FASTag Account? Quickest Method

Paytm Movie Ticket Cancellation Policy

Paytm has a well-defined cancellation policy when it comes to movie tickets booked through their app. Here are a few of them!

  1. Tickets can be canceled any time before the show starts. However, the refund percentage decreases closer to the show time.
  2. If canceled 2 hours before the show, a 100% refund is provided. This reduces to 50% if canceled within 2 hours of the show time.
  3. No refund is provided for cancellations once the show has started.
  4. Convenience fees and cancellation protection fees charged during booking are not refunded under any situation.
  5. The cancellation rules and percentages can vary depending on the cinema/theater.
  6. During peak seasons, canceled tickets may take 5-7 working days for a refund.


We hope this detailed guide gives you a good understanding of the step-by-step process of how to cancel your movie ticket bookings on Paytm easily. The cancellation process is quick and convenient through the Paytm app.

Do make sure to check Paytm’s cancellation policies before booking tickets to avoid any surprises later. Let us know if you have any other doubts or queries in the comment section below!


1) How to contact Paytm for cancellation issues? 

You can raise a complaint from your Paytm app under the resolution section or call the Paytm customer care number.

2) Is there any processing fee for ticket cancellations On Paytm?

 No, there is no direct processing fee but convenience fees charged during booking are not refunded.

3) Can I cancel the movie tickets from the Paytm website instead of the app?

 Currently, cancellations of movie tickets are possible only through the Paytm mobile app and not the website.

4) What To Do if I do not get a refund even after the cancellation? 

If the refund is not received within 7 working days of cancellation, contact Paytm care.

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