FASTag is an electronic toll collection system in India that allows automated deduction of toll charges from linked prepaid or savings accounts. With FASTag, you no longer need to stop at toll plazas to pay cash. It has made toll payments very convenient.

Using Paytm is one of the most popular ways to get a FASTag account. However, sometimes users may need to temporarily deactivate their FASTag account due to issues or disuse for some time. This article provides a comprehensive step-by-step guide on how to deactivate the Paytm FASTag account in the quickest way possible. Let’s get you started!

How To Deactivate Paytm FASTag Account?

How to Deactivate Your Paytm FASTag Account?

Now deactivating your Paytm FASTag account is simpler and can easily be done in multiple ways through the Paytm application or website. Simply follow the step-by-step instructions below:

Method 1: Contact Paytm FASTag Customer Care for Assistance

Paytm FASTag Customer Care

If you face any issues with your Paytm FASTag account, you can contact the dedicated Paytm FASTag customer care for assistance:

Also Read: How To Add A Credit Card To Paytm? All You Need To Know

  • Paytm FASTag Customer Care Number: 1800-102-6480
  • The Paytm FASTag customer care team will be able to help resolve any problems related specifically to Paytm-issued FASTag accounts.
  • For FASTags issued by other banks like SBI, HDFC, ICICI, Axis, etc., you will need to contact the customer care of your issuing bank. Paytm customer care will not be able to assist with non-Paytm FASTags.
  • Some common issues that Paytm FASTag customer care can help with include recharging problems, pending deductions, wrong deductions, account deactivation, updating personal or vehicle details, etc.
  • You can call on the toll-free number from 9 AM to 9 PM on all days of the week.
  • Alternatively, you can also email your queries to [email protected] with relevant details, and someone from the team will assist you.
  • If you are facing fraudulent transactions or account hacking issues, report it urgently by calling on the helpline so that they can take necessary actions.
  • Be ready with your registered mobile number, vehicle details, and FASTag ID to help them troubleshoot and resolve your issues quickly.

Method 2: Deactivate Paytm FASTag Through Paytm App or Website

Deactivate Paytm FASTag Through Paytm App Or website

Follow these simple steps to easily deactivate your Paytm FASTag account when needed from the comfort of your home.

  1. Open the Paytm App or website on your phone or computer.
  2. Login with your registered mobile number, which is linked to the Paytm FASTag.
  3. Go to the ‘Passbook’ or ‘Wallet’ section.
  4. Under ‘Other Wallets’, click on the wallet named ‘Paytm FASTag’.
  5. In your Paytm FASTag wallet, click on the ‘Manage FASTag’ option.
  6. Here you will see the list of all your active FASTag accounts linked to that mobile number.
  7. Locate the Paytm FASTag ID of the account you wish to deactivate.
  8. Against that FASTag ID, click on the ‘Deactivate’ button or option.
  9. A confirmation message will appear. Verify and confirm the deactivation of the selected FASTag.
  10. The chosen Paytm FASTag will now be deactivated within a few minutes.

That’s it! By following these 10 simple steps, you can easily deactivate or temporarily suspend your Paytm FASTag. The process works seamlessly on both the Paytm website as well as their Android and iOS mobile apps.

What To Do If You Face Issues With Paytm FASTag Account?

Despite the convenience of FASTag, some users do face occasional issues with Paytm FASTag accounts like:

  • Recharge failures
  • Wrong deductions
  • Missing transactions
  • Pending payments
  • Incorrect vehicle mapping
  • Forgotten passwords
  • Deactivation failures

If you face any such issues with your Paytm-issued FASTag, you should:

  • First, call the Paytm FASTag customer care helpline at 1800-102-6480.
  • Explain your issue clearly and provide relevant details when requested.
  • Customer care will try to diagnose the problem and resolve it for you.
  • If calling does not solve the issue, you can also email Paytm Customer Care at [email protected].
  • Write a detailed email including your registered mobile number, FASTag ID, vehicle details, and issue faced.
  • Paytm customer support will get back to you with a solution.
  • You can also tweet your issue to @PaytmCare with relevant details. A member of the social media support team will assist you.

Remember that Paytm customer service can only help with Paytm-issued FASTag accounts, not ones from HDFC, ICIC, Axis, etc.

Also Read: How To Delete Paytm Transaction History: Step-By-Step Guide

How To Cancel FASTag Of Other Banks?

If you want to deactivate, cancel or manage FASTags issued by other banks like SBI, HDFC, ICICI, Axis, etc., follow these steps.

  • Each bank has a separate FASTag customer care number. There is no single universal FASTag helpline.
  • To find the customer care number, check your bank FASTag documents or app, or search online for ‘[Bank Name] FASTag customer care’.
  • Call the bank FASTag customer care and explain your issue or requirement. Follow their process for deactivating/cancelling FASTag.
  • The process will differ depending on the bank. So follow the instructions given to you carefully.
  • You can also visit your bank’s website for more details on managing your FASTag account with them.

Follow the required process as guided by your bank to deactivate, cancel or manage your FASTag with them successfully.


We hope it was easy for you to deactivate your Paytm FASTag account. All you have to do is simply log in to your Paytm account, go to FASTag wallet, and select deactivate! If you face any more issues and nothing works for you, then contact their customer care at 1800-102-6480. You can manage the FASTags of other banks by contacting the respective bank’s FASTag customer care number. 

Kindly follow the bank’s instructions properly for deactivating or managing FASTag. When maintained well, FASTag makes toll payments very smooth and convenient! If you’ve any more concerns, then drop them in the comment section below! 

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