In recent years, Paytm has become the most popular digital wallet in India. Millions rely on Paytm for easy mobile payments and money transfers. However, Paytm sometimes blocks accounts for policy violations, like using multiple accounts on one device.

If you’re wondering how to unblock your Paytm account, then we have got you covered. Having your account suddenly blocked can be inconvenient, especially if you have money stuck in your Paytm wallet. Fortunately, there are several straightforward methods to get your blocked Paytm account unblocked.

Here we will walk you through the main reasons why Paytm accounts get blocked and the step-by-step processes to unblock your Paytm wallet in no time. 

Why does Paytm block accounts? Here Are a Few Reasons

Paytm blocks accounts to enforce their policies and maintain security. Here are some of the main reasons your account can get blocked!

  1. Using multiple accounts on one device – Paytm only allows one account per mobile device. Using multiple accounts on the same device is grounds for blocking.
  2. Creating duplicate accounts – Trying to open new accounts with the same email or mobile number will get your accounts blocked.
  3. Violating Terms of Service – Any activity that goes against Paytm’s terms and conditions can lead to blocked accounts. This includes things like fraud, illegal transactions, prohibited content sharing, etc.
  4. Suspicious account activity – Sudden spikes in transactions, adding unusually large amounts of money, or other anomalous account behaviour may trigger blocks.
  5. Payment failures – Too many failed payments with a saved card can cause Paytm to block the account temporarily.
  6. KYC issues – Problems with your Know Your Customer (KYC) documents or details can also lead to account blocks.

How to Unblock Your Paytm Account Easily?

How To Unblock Your Paytm Account?

If your account gets blocked for any reason, don’t panic. Here are 4 proven ways to get your Paytm account unblocked!

Also Read: How To Check The CIBIL Score In Paytm? Free & Easy Steps!

Method 1: Contact Paytm Customer Support

How To Unblock Your Paytm Account Guide

The quickest and most direct route is to contact Paytm Customer Support.

  • Call 9643-979797 and select options to request a callback. Be ready to answer their questions and provide account details.
  • Clearly explain the situation that led to your account being blocked. Provide specific details if possible.
  • If requested, provide documents to verify your identity and eligibility to use Paytm. This usually involves sending a copy of your Aadhar card and PAN card.
  • You may also need to provide screen recordings reproducing the block issue and any error messages.
  • Pay close attention to the executive’s instructions on what steps you need to take to get unblocked.
  • Wait 1-3 business days for Paytm support to review your case and unblock your account thoroughly. Follow up if you don’t hear back.

Method 2: Email Paytm Support

You can also email Paytm Support to resolve account blocks!

  • Email [email protected] with ‘Urgent – Account Unblock Request’ in the subject line to prioritize your request.
  • In the email body, provide your full name, registered mobile number, and email associated with your Paytm account.
  • Explain in detail why your account was blocked and anything you were doing when it happened. Provide as many specifics as possible.
  • To verify your identity, attach clear photos of your government ID proof, like an Aadhar card and a PAN card. This speeds up processing.
  • Politely request that the team urgently review your case and unblock your Paytm account access.
  • Wait 2-7 business days for Paytm to respond. Follow up if you don’t receive a response.

Method 3: Use the Paytm Website

How To Unblock Your Paytm Account Methods

Paytm’s website has an account block resolution process:

  • Go to and click ‘My Account’ then ‘Account Blocked.’
  • On the ticket form, enter your registered mobile number, email, and details of why your account was blocked.
  • Upload scanned copies or clear photos of your Aadhar card, PAN card, and other KYC documents to help verify your identity.
  • Provide screenshots of any error messages you received related to the block.
  • Give specifics of what you were doing in the app right before the block occurred. The more details, the better.
  • Wait 24-72 business hours for Paytm support to review your ticket and remove the block. Follow up via email or call if it takes longer.

Method 4: Unblock Your Paytm Through Twitter

You can also reach Paytm Support on Twitter!

  • Tweet @PaytmSupport explaining your account is blocked, and you need urgent help.
  • Capture screenshots showing your account block or error messages and include them in your tweets.
  • When Paytm Support requests more info, provide your registered mobile number, full name, and email associated with the blocked account.
  • Also, provide digital copies of your Aadhar card, PAN card, and other KYC documents they request to verify your identity.
  • Politely ask what the next steps are for getting your account unblocked and when it will be resolved.
  • Keep following up via Twitter DMs if needed until your access is restored.

Also Read: How To Remove Bank Account From Paytm? Android & iPhone!

How To Avoid Future Paytm Account Blocks?

How To Unblock Your Paytm Account Steps

Once your account is unblocked, be mindful of Paytm’s policies to avoid future blocks. You can follow the tips below to keep your account safe.

  • Only use one Paytm account per mobile device as per their rules. Don’t try to trick the system.
  • Never create multiple accounts using the same credentials. Use unique mobile numbers and emails.
  • Carefully read Paytm’s Terms of Service and ensure you comply with all policies. Ignorance is no excuse.
  • Do not attempt to use any prohibited 3rd party apps, scripts, hacks, or tricks to exploit or manipulate your Paytm account.
  • Keep your personal details like mobile number, email, and KYC documents fully up to date at all times. Promptly update any changes.
  • To avoid anomalies, Paytm may block accounts for suspicious behaviours like sudden large money transfers or high failed payments.
  • If you require multiple accounts for business purposes, contact Paytm support to ensure you set them up properly.
  • If your account does get blocked again, stay calm and immediately contact Paytm support. Politely explain the situation and provide all details requested to get a swift resolution.


In summary, Paytm account blocks can happen but are easily resolved by contacting Paytm Support through one of the methods described above. Be patient; the process may take several days, depending on your situation. Avoid further blocks by using your Paytm account properly in alignment with their policies.

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