TextFree Unlimited Feels Like A Let Down After The Hype

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Pinger, known for its popular iPhone interface, has developed an application that many users are clamoring to message boards and review sites to cheer as another great innovation. Supporting America's pastime, texting, with a contract free, low cost iPhone/iPod utility, TextFree Unlimited gives the user unlimited messages, albiet with limited texting capabilities, at no per message cost. Achtung, baby, the app's title is slightly misleading. 

With TextFree Unlimited texts are free to send and receive for the user. Friends and contacts who get those messages and reply to them still must pay their own service providers' costs, which is not unreasonable. If another iPhone-owning friend may be coerced into signing up for TextFree Unlimited as well, you can communicate with one another via the application for free. Use of TextFree Unlimited requires a WiFi connection, which may or may not be free depending on the situation.

I couldn't persuade anyone to sign up and text via TextFree Unlimited with me — one response in particular specifying that user would rather have the ability to send photos and not have to receive email messages in addition to texts. Touché.

Notification of the texts is an issue that users seem to be divided on. Since users will only know about a text if they have the app open, TextFree Unlimited can send an email to alert texters of a new message. It not only seems redundant, but cumbersome for those who use TextFree as their primary means of texting.

I have a wireless plan that allows me 1,500 texts a month. 1,500 emails would be an enormous hassle — I grew annoyed with the few I collected while testing the app. An email for each text is superfluous: why not just send the email from your device in the first place? Luckily, it's a feature that can be turned off.

It's not TextFree's fault, but without push notification it's hard to rely on the app for texting. Isn't the immediate presence of a vibration, light or ring tone to alert that a text has arrived, pretty crucial? Especially when minutes lapse between texts— and sometimes the text alerts lag.

Another minor issue is that contacts aren't available within the app. This is a problem that I imagine that iPhone users can overcome by importing them.  As a touch user, I had to have my cell phone in hand to retrieve numbers.  Conversely, folks receive TextFree users' texts with a random number attached. TextFree Unlimited's developers say this may change in a future update.

Much like Apple's SMS text app, TextFree Unlimited can only be used in portrait mode and doesn't have a horizontal option. Many users are put off by this lack of versatility.

On the plus side, TextFree Unlimited does support emoticons.

However, I didn't find that TextFree Unlimited is useful enough — even with emoticons — to justify its use. If you can get your friends to buy the app and you send a lot of messages, the money you can save might create more incentive to use this free text messaging app. It's also nice for iPod touch owners that want to send text messages from their device.

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  • http://www.pinger.com Jocelyn Cloutier

    Hi Casandra,

    I would like to make a a small correction to your nice write-up.

    About "Another minor issue is that contacts aren’t available within the app"

    This is incorrect. If you type the name of someone, a look-up is made automaticallyin your contacts and you can click on the name of the person you want to text. Just make sure to select the ABC keyboard to type a name.

    About Notification:
    We will certainly consider implementing Push Notification Service as soon as it is made available by Apple.

    Please note that email notification is off by default.

    Jocelyn (from Pinger)

  • Casandra Armour

    Jocelyn,
    Its fantastic to hear from someone directly from Pinger and I applaud your quick reply! As I said, I'd been unable to find guidance online, making your help greatly appreciated. To clarify for others potentially experiencing this same confusion: when beginning a text select the keyboard option, the ABC in the upper right-hand corner, to type in an individual's name and if the contact is preexisting in your device, it does appear. Thank you for this timely and important note, Jocelyn. I look forward to checking out new apps from Pinger in the future.
    Thanks again,
    Casandra Armour, appcraver.com

  • Billy

    I have a question ok I'm in japan and it cost me a dollar to send or recieve text from the states will this program eliminate that cost

  • http://www.pinger.com Jocelyn Cloutier

    Response to Billy:
    "I have a question ok I’m in japan and it cost me a dollar to send or recieve text from the states will this program eliminate that cost?"

    Yes. No per message cost. You should try the free Textfree Lite to see if you like the product. It is limited to 15 message daily... quite enough for you to make sure it works well for you.

    More Info:
    - Sending: You can send messages to most mobile phone in the US. We cover more wireless carriers that you ever heard about.
    - Receiving: The people you text can reply to your message and it will get to your Textfree application and optionally to your email (if you set it up that way).

    Hope this clarified things out.

    jocelyn (from Pinger)

  • donnib

    Hi,
    I have a question as well. Have a buddy which has this app and one thing that the people he is talking to is telling him is that when the receiver receive a message it always comes from a new sender. Is that really necessary ? Any workaround for this ? I'd like to invest in the software but it seems like a big annoyance for the receiver part. Isn't it possible to allocate a number for every conversation and not creating a new number for every single SMS ?

    donnib

  • http://www.pinger.com Jocelyn Cloutier

    Response to Donnib.
    "when the receiver receive a message it always comes from a new sender. Is that really necessary?"

    This is necessary for a small number of US wireless carriers (example: AT&T).
    - AT&T network does not correctly send the "from" for the SMS we are sending. However, if your friend replies to the message, it will correctly come back to your Textfree App.

    Most US wireless carriers are working like you would expect: Verizon, Sprint, Alltel, etc.

    Jocelyn (from Pinger)

  • George

    Hey,
    I'm having a problem sending texts. I have a friend who has verizon and I sent her a text yet she says she never got it. When I do send the texts, it says "Sending.." and the bar fills out, but apparently the texts never send. Also, my internet access is pretty good, so I assume that's not the problem. Am I doing something wrong or is there something wrong with my iTouch? Thanks for any help!

  • Quincee

    I have an Itouch and I was just wondering how much does it charge me when someone of another company texts me? I payed the 6 dollars to get the full ver. And I dont want it to charge me and unreasonable amount of money. :]

    Help me Please :]]]

  • http://www.pinger.com Jocelyn Cloutier

    George wrote:
    "I’m having a problem sending texts. I have a friend who has verizon and I sent her a text yet she says she never got it."

    Some delays were reported with T-Mobile that took long time yesterday to deliver text messages to their customer. Verizon is usually very quick and stable.
    For further info, you should send email to support@pinger.com. Our friendly customer service staff (well, he is old and grumpy... but very knowledgeable JOKE ) will be able to investigate further if you want.

    Quincee,
    Assuming that people reply to the textfree message you are sending them, then there is NO COST to you since the reply goes through our servers to your application.

    Jocelyn

  • Kay

    We use Tracfones. Tracfones do not seem to be able to receive text messages from TextFree Unlimited app. Do you know anything about this? We have three Tracfones and none of them was able to receive text when we used this app.

  • Teet

    I have one question about this app. Is there any way to get the sound alert when my ipod touch is on standby mode?

  • http://www.pinger.com Jocelyn Cloutier

    Kay wrote:
    "We use Tracfones. Tracfones do not seem to be able to receive text messages from TextFree Unlimited app. Do you know anything about this? We have three Tracfones and none of them was able to receive text when we used this app."

    Tracfone carrier is supported by our service. I do not own a Tracfone so I cannot test. Please send email to support@pinger.com, my friend Jesse will be able to help you out.

    Teet wrote:
    "I have one question about this app. Is there any way to get the sound alert when my ipod touch is on standby mode?"

    nice question... the issue here is that the iPhone closes network connections when you are in standby mode. This means that there is no way for the application to know there is a new message. However, I have a solution that could satisfy you. You could set-up email notification in the application and set-up the mail account on your iPod Touch (if you have not already done that). You will then be notified with a "beep" when you have an email... Not perfect, but best we can do until June when Apple delivers their long awaited Push Notification Service. You will then be able to get notified you have a new text message, even when out of the application (as long as you have WIFI).

  • Teet

    Thankyou, the new " push " in june will keep it connected?

  • http://www.pinger.com Jocelyn Cloutier

    Teet wrote: "Thank you, the new ” push ” in june will keep it connected?"

    As long as you have WIFI on your iPod Touch, you will be notified. Sadly, there is no magic... if you do not have network connection (WIFI) you cannot be notified.

    Jocelyn (from Pinger)

  • Teet

    Thankyou, thats just what im looking for.

  • Castro

    Is there a reason that when I go to open a message it takes a while to display? Please help me out.

  • Patrick

    For the new push notification coming in the next update, is it going to show the little number over the icon to show how many messages you have?

    And is there a way for friends to send messages but not replys? What I mean by that is, I was told that my number changes everytime I use it and send messages to friends, but what I want to know is: can my friends save the number provided by the servers and send me messages whenever? Since I only have 200 text/month, what I've been doing so far is, I tell my friends to text my real phone number first and then from there I would use the Textfree app.

  • Claire

    I dowloaded this app 2 weeks ago, and test tried it with my friends number and it worked. This is after i turned on the notification with my email and number. I then later deleted it off my itouch a week a later. Just a few days ago, I recieved an email saying that i recieved a new text from one of my friends name, saying a message. I re-dowloaded this app to try and open the message but it wasnt there, and i never recieved anything on my actuall cell phone. I also dont know how i recieved a text from a name and no number, and also this friend wasnt even in my contact book. I was wondering if it was an IM, or what?

  • xochi

    Hi,
    Does anybody know if there's a way to have textfree be the default SMS application?
    I don;t want to continue receiving texts on the iPhone from people I don't know.

  • Phillip

    I purchased the app 2 days ago and it was working fine until today. Now I dont receive messages that people send to me on it even though I have good internet connection; it also has trouble sending messages and says that my connection isnt good enough even though i have a strong connection. Many people on the review page for the app in the app store have encountered similar problems. Any help would be greatly appreciated.

  • Phillip

    Thanks

  • Daniela

    Cassandra ,
    hi i have a question.... Ok im in Mexico City and im texting US numbers, friends who have unlimited messaging .... does this cost them more than a regular text from the US? like an international fee??

    Thanks :)

  • justin

    along with the previous question does it cost more to text buddies that went on vacation to Mexico?

  • Hung

    When I text someone and he or she receives the message, it's from an email address. If that person replies to the email address, does that text still count as a text? Or is it considered an email? I'm asking this because I'm not sure whether or not a Verizon user with unlimited texts can text to a textfree user. Would the Verizon user experience any additional costs?

  • Blindmonkey

    [quote]About Notification:
    We will certainly consider implementing Push Notification Service as soon as it is made available by Apple.

    Please note that email notification is off by default.[/quote]

    Hey All,
    Just thought I should let everyone know that if you sign up for email through mail2web.com you can make use of push notification and use that email for your texting so that you can get instant notification when you receive a text through this app.

    What I did is set up two email accounts on my iphone, one for my Gmail and one for my Mail2Web(my text message email). What I did was set it to manual notification for my Gmail and Push notification for my Mail2Web and set my Mail2Web as my primary mail. By doing this I receive mail notification for Gmail only when I click on my Gmail account and have a number notification for my Mail2Web account anytime I receive a text. Since Mail2Web uses Microsoft Exchange Server, you will have instant text notification.

  • Zeren

    Hi, I got the unlimited textfree on my I touch! I have few questions! Will my friends be charged extra even if they have unlimited texting? Let's say I am outside an I don't have wifi connection and a friend of mine texts me, am I going to get the text later on when I do get wifi connection! Do I have to pay any other fee or text free application when I receive text since I already payed $6? I have a nickname for the text free user, will that name appear everytime I text my friend?

  • emily

    hi, i have a samsung glyde on verison. my boyfriend doesnt have texting so he texts my cell through his ipod. i have unlimited texting. all of a sudden when i started texting him back he could not text my cell back. he would recieve my messages but everytime he tried to send one to me it would say "this number cannot be reached" on his screen and i could not recieve the messages he sent me..but when i tried texting other people i was able to send and recieve texts. is there a problem with my phone or his ipod?

  • Charlie

    Can people text me first. Even though I have no real number on iPod touch. If so how. Please mail me answer

  • Albert

    I'd like to point out Zeren and Emily's posts in regards to the reciever having unlimited texting.

    ~~If the reciever has unlimited texting and i were to text him via app on the touch, will the person still get charged for the text or will it count towards his unlimited texting plan?

    I was hoping to get this validated since i don't want to go about texting him on the touch and he ends up getting hidden charges for replying despite his unlimited texting phone plan.

  • Rob

    Does anyone know when the 1.2 update for Textfree Unlimited will come out, because this app in my opinion needs some major work to be the default texting app that everyone wants.

    Thanks

  • Ben

    The latest update was good, but it really doesn't help to have more features when we are not notified when we have a new text. I'm using the iPod touch and was hoping the next update would include a way for us to see if we have a new text message without having the application running or having it sent to our email. I want my iPod touch to make a sound when I get a text message when I'm not on the application.

  • http://Yahoo Rebekah

    Is there any way to have a different notification sound?

  • Kulwant Soor

    I am using Text Free Lite version. I habe noticed that if someone sends me the message - I still get in my iphone SMS instead to Text Free. But when i use Text Free and some replies my text then i get it to my Free Text lite. Any suggestion. Textfree to Texfree is tuned ON and my number is showing below +1 (xxx) xxx-xxxx. Thanks

  • Celeste

    I can text to various numbers and they can text me back, but recently my boyfriend (alltel user) was able to text me back now when he does I cannot recieve his messages for some reason. He said he would reply but none of his text would come through even when i sat next to him. This a big let down paying for the unlimited version.

  • http://www.pinger.com Jocelyn Cloutier

    Celeste,

    I understanding that it can be frustrating not getting the replies back. I do not know what is the current state of our integration with Alltel, but best thing you can do to help us help you would be to send email to our support staff (support @ pinger.com). They are very knowledgeable and should be able to help you out.

    Jocelyn

  • SKP

    I was wondering, I know you have to use an internet connection to use textfree unlimited with an ipod touch but do you have to use an internet connection for textfree unlimited to work on an iphone?

  • http://www.pinger.com Jocelyn Cloutier

    SKP,

    You need access to the Internet on both iPod touch and iPhone to be able to send and receive text messages using Textfree. For the iPhone you need one of the following network connectivity: 2G (Edge), 3G or WIFI.

    Jocelyn

  • Emily

    Hi, I was wondering if there is any way that my friends can text me first. And if so, how?

  • http://appcraver.com Deidra

    Do these messages expire after a certain period of time? I received a message from a friend who uses the textfree app, but I didn't respond for 24 hours? Will she still receive my response? Thanks!

  • Sydney R

    my friends have unlimited texting. will they be charged extra for replying back to my messages?

  • http://www.pinger.com Jocelyn Cloutier

    Deidra wrote,
    "Do these messages expire after a certain period of time? I received a message from a friend who uses the textfree app, but I didn’t respond for 24 hours? Will she still receive my response? Thanks!"

    Messages that you send from Textfree to a phone number are not stored in our system, but only by the mobile phone carrier of the recipient. Typically they store SMS (text messages) for a period of 72 hours.

    Messages sent to your (reply to an text message that you sent) is stored up to 72 hours in Pinger system. After this period of time, the message is deleted. We are following the mobile carrier convention of 72 hours message retention.

    ===================================================
    Sydney wrote:
    "my friends have unlimited texting. will they be charged extra for replying back to my messages?"

    No. A reply to a text message you send them with Textfree is also considered as a normal text message from their mobile phone carrier. Assuming that they really have unlimited messaging, they will not be charged extra.

  • http://www.pinger.com Jocelyn Cloutier

    Emily Says: (May 31st, 2009 at 9:09 pm):
    Hi, I was wondering if there is any way that my friends can text me first. And if so, how?

    Hi Emily,
    Our current application does not allow that... Check our next Textfree update, it will have a nice surprise for you. Can't say more or the boss will hit me on the head with a big club for divulging company secrets. :-)

  • http://www.pinger.com Jocelyn Cloutier

    Ben Says: (May 5th, 2009 at 6:29 pm)

    "The latest update was good, but it really doesn’t help to have more features when we are not notified when we have a new text. I’m using the iPod touch and was hoping the next update would include a way for us to see if we have a new text message without having the application running or having it sent to our email. I want my iPod touch to make a sound when I get a text message when I’m not on the application."

    Yes, I also want this feature but we need Apple's Push Notification Service... It had originally been announced to be available by Sept 2008 but was later delayed. It has been announced to be part of OS 3.0 release... I hope to know the date of the launch of OS 3.0 at the WWDC conference on Monday (in 2 days).

    Once new OS is available, you will need to upgrade your device (iPhone or iPod Touch) to OS 3.0. This will allow our application to notify you of new text message with an alert the same way as the native SMS application on the iPhone.

    NOTE: you need a network connection (WIFI for iPod Touch) to be able to be notified... it may be obvious to you, but we had many requests from iPod touch users that wanted to be able to receive or send text messages when they have no network connection. This is NOT possible.

  • Dewey

    Jocelyn said:
    Our current application does not allow that… Check our next Textfree update, it will have a nice surprise for you. Can’t say more or the boss will hit me on the head with a big club for divulging company secrets.

    When will this update come out Jocelyn?!?! You're getting me really excited!!!!!!! And can you tell me when your update with push will be released as well??

    You're getting me pumped up...I hope the update isn't a let down :P.

  • http://www.pinger.com Jocelyn Cloutier

    Dewey Says: June 8th, 2009 at 6:07 pm

    "When will this update [with push notification] come out Jocelyn?!?! You’re getting me really excited!!!!!!! And can you tell me when your update with push will be released as well??"

    Good news... Apple announce on Monday that OS 3.0 will be available for iPhone and iPod touch by June 17th. I hope to have an update of our app SOON after that date. But we have to wait on Apple to approve our update... this may take some time, so I cannot commit on a date. I will send a message to this blog post once our application update is in the store... :-)

    Expect cool new features for both Textfree Lite and Textfree Unlimited... can't say more!

    Jocelyn

    My attempt at selling :-)

    New free texting applications are regularly added to the store... but Textfree Lite and Unlimited are still well ranked in the store and have highest rating by customer because they are easy to use and *very* dependable... We spend a lot of time and money in making sure that all messages are delivered as quickly as possible.

  • Dewey

    Thanks for the reply Jocelyn. Submit your app RIGHT NOW!!! PLEASE!!! The sooner you do it, the better...or did you guys already do it?

    You said you hope to have the update soon after June 17. Does that mean you guys will finish the update and then submit at that time or do you hope that the app will be available in the AppStore by then?

  • Dewey

    Also, here are some of my suggestions after having used TextFree for a long while:

    1. I noticed loading the application takes longer after the update. It would be very nice if the load times can be reduced down to 2-3 seconds like the actual texting app on the iPhone.

    2. I noticed that sometimes the noise alert goes off but the new text is no where to be found!

    3. Sometimes, I would have to hit the refresh to receive new incoming messages. Did you guys put the refresh button on the latest update because your servers are having a hard time "pushing" the messages to our phone while the app is open? I just thought that having the button is unnecessary since the app does "push" instantly most of the time.

    4. The landscape animation is really clunky. A nice smooth animation would definitely be welcomed.

    5. I wish there was a way for us to be assigned a number...but I know this is impossible, unless you guys are geniuses and develop a workaround. But I believe you were hinting toward something like this on one of your previous posts so I'm really excited to see what you guys are up to!

    6. More sound alert options would be nice.

    These suggestions are definitely not complaints! I'm in love with this app and I just want to help improve it.

    Keep up the good work Pinger team.

  • http://www.pinger.com Jocelyn Cloutier

    Dewey,

    I forwarded your thoughtful list of suggestions to our product manager in charge of Textfree. Nice list. See below for some comments.

    About delivering Textfree (Lite and Unlimited) 3.0 (for OS 3.0) with notifications... soon... really soon... :-)

    Jocelyn

    Comments about your list:
    1. We are limited by iPhone OS... we are doing our best.
    2. That would be a bug... I will tell ou QA folks to look out for it... I have never noticed this one.
    3. "Refresh" was added to satisfy some users that like to click on something while waiting for text messages... It gives them the impression that things are going faster (like a button for pedestrians at traffic lights). Our server has no issue...
    4. Yep...
    5. You are right, assigning phone numbers is hard in the US... you'll see... we may have something for you... :-D
    6. Maybe in version later than Textfree 3.0...

  • tonya boyd

    I received a text message from someone who used textfree.us. I don't know who the sender of this text is and would like to know if it is possible to track the sender using textfree.us due to the fact the message was inappropriate. Your help is greatly appreciated!

    Sincerely,
    Tonya Boyd

  • Dewey

    I have one more suggestion:

    Group texting!!!

  • http://www.pinger.com Jocelyn Cloutier

    Tonya,

    We take all abuse reports very seriously.
    Please send email to support-tf@pinger.com.
    Our customer support team will be able to help you out.

    Jocelyn

  • julian

    you can have contacts within the application and it does work horizontally

  • http://www.pinger.com Jocelyn Cloutier

    Hi All,

    I am very happy to announce that updates for Textfree Lite and Unlimited are now available in the store (version 3.0).

    We are using new capability of OS 3.0 to notify you of new text messages when you are outside the Textfree application. You need to upgrade your device to OS 3.0 to be able to benefit from this new feature...

    Here is another benefit from this update.
    - You can have your own email address (like myname@textfree.us) so your friends can send you text messages directly.

    Check App Store application description for a lot more information.

    Jocelyn

  • Joe

    This is an outstanding product, especially with 3.0 push notifications. The only drawback I see is that people cannot store your text address to send you a text. They can only respond to your texts. :-)

  • http://www.pinger.com Jocelyn Cloutier

    Joe,

    This is not correct any more... You can have your own username with textfree 3.0, which allows your friends to text you by sending a message to your username@textfree.us address.

    Please note that most phones can send text messages to such an email address.

    Cheers.

    jocelyn

    P.S. Another advantage of a personal user name is that other textfree users can send you free text messages.

  • Joe

    Thanks Jocelyn!! I love the app, especially with push notifications under 3.0. It is worth every penny. 5 STARS!

  • Dewey

    Thank you Jocelyn for your presence at this site to give us a heads up. I really appreciate it!

    I noticed that the iPhone cannot send texts to email addresses!

  • dan

    This is all true, the upside for me is that my house is made out of a thick type of brick and i don't get phone service inside of my house, so i just simply tell people if i don't respond to a text then re-text me on my itouch since that uses wifi instead of phone service and that way i don't have to stand outside to text people

  • http://www.hawaii247.org Baron

    I don't know if I missed this when I bought Text Free Unlimited last month but it says on the App Store and on their website, "For just a small annual fee"

    But what is the annual fee? Will I have to pay $5.99 every year? Granted, this is a small amount if a person texts a lot (I don't but once in awhile I have friends that text me a lot) but it would be good to know up front, or is the annual fee still being worked on?

    Also thinking I should have used a different username for the email address @textfree.us but not sure if that can be changed.

  • http://www.pinger.com Jocelyn Cloutier

    Hi,

    About the "For just a small annual fee" as part of Textfree Unlimited description. This is only for people that buy and install the application on or after June 17th. Everyone that bought and installed the application on their device (iPhone and iPod Touch) are not impacted. We are very thankful to our early adopters.

    The small annual fee will continue be a very good deal compared to the $20/month ($240 yearly) charged by mobile phone carriers. It is necessary to make sure we can continue to provide high service quality... and feed my family ;-).

    Jocelyn

  • http://www.pinger.com Jocelyn Cloutier

    Baron wrote:
    "Also thinking I should have used a different username for the email address @textfree.us but not sure if that can be changed."

    Currently, only customer support's system can change your username... if you feel you made a mistake and want to change your username, send email with your reuest to our friendly customr service staff at support-tf@pinger.com.

    Jocelyn

  • Dewey

    The description on the website about the yearly fee is very, very vague. You guys have to clarify how much it will cost and place it in a separate section in the description. It's kind of hidden in there and therefore a little misleading since people don't tend to read the entire description.

  • Dustin

    My friend texts me with his i touch and i can recieve them. For my plan i dont have internet on my phone. Without internet does it cost money for me to send him stuff?

  • http://www.wolfsnap.com David

    Well, I **WAS** going to buy it, but your yearly fee means that our two iphones will be paying $12/yr for something that was free; and.. Your website, emails, etc.. all say no yearly fees, but ONE line of your itunes listing shows it. Kinda sneaky.. Boo..

  • Bridget

    I'm concern about the username I selected. I tested my username (email address) to see if it worked and found out that it was case sensative. Is this suppose to happen? If I would have known that I probably would have selected a different name.

    Also, even when I did spell the username correctly, I didn't receive all my messages. I know it's going to be a work in progress with the new updated software. I'll be patient, but I just wanted to bring it to your attention.

  • http://www.hawaii247.org Baron

    I just sent in a request to them, I'm going to change my username to my phone number. That way nobody else would be able to register my number as a username for phishing purposes or anything else. But it's understandable that you can't require it to be the phone number as there are probably iPod Touch users also using it.

    As for the cost, if you're a heavy texter then a $6/year charge isn't bad at all if it continues to work as well as it has. If you're not a heavy texter, there is the Lite version where you can send/receive 15/day for FREE.

    I just wish they had announced ahead of time that they were going to change the terms then I should have quickly had my gf also buy TFU. Maybe extend the free forever offer until the end of the month?

    Listing what the actual yearly cost would be would help I think. Maybe make a special offer if two accounts are being renewed. Or maybe just raise the initial cost a buck or something and make it free forever.

    So will the Unlimited version revert to the Lite after a year?

  • http://www.wolfsnap.com David

    I'd rather just pay $10 once, and be done forever. I don't like this 'subscription' thing--too many chances for something to 1) go wrong, 2) increase cost, etc...

  • Daniel

    I currently bought Textfree unl and just to test it out i sent my account@textfree.us a text message to see the rate at which it sends. Nearly 2hours later i recieved my test text message. Is this common? My Wifi is not showing any lag when i ping it.

  • Kevin

    Daniel,

    I'm finding the same thing--texts to other textfree.us users are very quick, but once you go outside of the network it is very slow (2+ hours). That may simply be a result of their network being overwhelmed with new users trying out the app (along with the iPhone 3.0 release) but I'd like to hear the official explanation.

    Jocelyn, are you still monitoring this thread?

  • Joey S

    I feel like I was robbed $6 with this app! Replies take FOREVER to get to me. Seems to be a common thread in the app store reviews, too.

  • vinh

    hey Jocelyn Cloutier wat if I bought the app at around april and I install it on a third gen ipod touch would i get that yearly fee

  • vinh

    hey Jocelyn Cloutier wat if I bought the app at around april and I install it on a third gen ipod touch would i have to pay that yearly fee

  • http://www.maxtower.com Max Tower

    Is there an option in the paid version of the application to remove the "-sent from Textfree" signature line?

  • hillary

    coupla questions...

    1. is there a way to delete all messages at once rather than individually selecting one and tapping 'clear'?

    2. with TFL, does the 15-message daily limit mean a total of incoming & outgoing texts? and what happens with incoming texts if the limit has been hit, do you receive the text the following day? what are the hours (midnight-midnight?) of a "day"?
    i'm not being a smartass, these are actually things that i'd like to know.

    3. how much is the annual fee for TFU?

  • http://www.hawaii247.org Baron

    From the TextFree FAQ:

    Are there any extra charges with Textfree Unlimited?
    Textfree Unlimited is $5.99 for a years worth of texting.

    You can get the whole FAQ by emailing support-tf@pinger.com

    Otherwise I'm guessing they're overwhelmed with users, message overloads and a weekend crush of lots of messages and perhaps some staff that needed the weekend off to either rest their brains or figure their way out of this mess by dealing with IT services that may be off on the weekend.

  • hillary

    it seems that TF only really works as yet another text via email app.

    ie, if you're using an iPhone or a Blackberry (and prob other smartphones) and try to send a text to an email address ("xxxxx@textfree.us"), you can't because those phones won't let you type anything other than numbers (or a contact's name. you can't even add an email address as a phone number in an external address book and have it work on the iPhone. the @ sign shows up but the period doesn't ("xxxx@textfreeus" without the period) so there's not even a workaround.

    this is all fine if all your texting friends use these apps, but that's not always the case. maybe google voice will be a way to really text for free!

  • http://www.pinger.com Jocelyn Cloutier

    Hillary,

    TF is NOT an application that only support text messaging through email.

    TF allows you to send text messages to almost any cell phone in the US, directly! Furthermore, replies to your text messages go directly to the TF application.

    For your convenience, you can tell you friends to send you text messages to xxxx@textfree.us.
    You are correct in stating that some phone cannot send SMS to email addresses. This is really a limitation of the phone and in that case their email application must be used to INITIATE a text messaging session with xxxxx@textfree.us. Please note that iPhones and Blackberries can reply to text messages that you send.

    Jocelyn

  • http://www.pinger.com Jocelyn Cloutier

    hillary Says (June 21st, 2009 at 10:41 am)

    coupla questions…

    1. is there a way to delete all messages at once rather than individually selecting one and tapping ‘clear’?

    Answer: You can delete all messages that are in a "conversation" by pressing "clear".
    There is no way at this time to delete all messages.

    2. with TFL, does the 15-message daily limit mean a total of incoming & outgoing texts? and what happens with incoming texts if the limit has been hit, do you receive the text the following day? what are the hours (midnight-midnight?) of a “day”?
    i’m not being a smartass, these are actually things that i’d like to know.

    Answer: Good questions!
    The limit is only for outgoing text messages. You can receive an unlimited number of text messages with TFL.
    The day end as defined by time zone you selected on your iPhone or iPod touch.

    3. how much is the annual fee for TFU?

    Answer: This is unclear at this time. I would be surprised if it is much different than price of current application.

  • hillary

    great, thanks for the info jocelyn and thanks for even just being on top of it here! that's enough to support a company with a few of my dollars!

    i just tested the 15-incoming-texts-limit and yeah, you get a little red message that says you've reached your limit and to wait til midnight to send another and i was still able to receive.

    still sucks that each outgoing message shows up as a new heading for people you're texting - in other words, one conversation per text. multiple texts = multiple conversations/threads.

  • http://www.pinger.com Jocelyn Cloutier

    hillary, June 22nd, 2009 at 11:14 am
    great, thanks for the info jocelyn and thanks for even just being on top of it here! that’s enough to support a company with a few of my dollars!

    Thanks!
    Happy you like my informal support ;-).

    Jocelyn
    P.S. The issues with threading on the receiving end is limited to AT&T and T-Mobile for phones that show threads. I would love AT&T and T-Mobile to fix this issue, but I am not holding my breath.

  • http://www.pinger.com Jocelyn Cloutier

    Max Tower (June 20th, 2009 at 12:51 pm) says:
    Is there an option in the paid version of the application to remove the “-sent from Textfree” signature line?

    Answer: There is no “-sent from Textfree” signature line with Textfree Unlimited (paid)

    Many of you complained about message latency from Thursday 6/19 to Saturday 6/20:
    - Daniel on June 19th, 2009 at 5:58 pm
    - Kevin Says on June 20th, 2009 at 8:35 am
    - Joey S on June 20th, 2009 at 11:38 am

    Answer: We misconfigured a set of servers on Thursday afternoon (6/18) which caused some messages to be delayed. The issue was solved on Saturday. It was a very weird issue that seemed to happen randomly (it was not really random... it is just that I do not understand the root caus), hence our long time to resolution.

    VERY VERY SORRY about that!
    We strive for perfection, that hurts.

    Steps have been taken to make sure this issue will not happen again.
    No torture... it does not work.

  • Dick D.

    I've found that if I have a picture attached to a person in my contact list and that person sends a text message (they are not using TextFree) to my TextFree address, the picture is correctly displayed along with the text message. Howevere, if that same user sends me a text message using their TextFree application, a picture is not displayed with their text message. Is there a way to get their picture to display when sending from TextFree to another TextFree user?

    I've tried adding their TextFree address to their entry in my contact list and also creating a completely different contact with their TextFree username but neither has worked.

    Thanks!

  • Kevin

    Jocelyn, your product and service are outstanding. I'm very impressed and now that the delays have been fixed, I'm using "textfree unlimited" extensively.

    A thought occurred to me that may, if done properly, work well for many people. Google appears ready to field "Google Voice" which, among many things, will enable you to obtain a single phone number (US only) that will then forward voice messages and SMS to other phones, depending on how you configure it.

    What would be incredible is if Google allowed SMS to be forwarded to an email address. Then you could have your friends SMS your Google Voice number, and have it automatically forwarded to your xxx@textfree.us address. If textfree partners with Google perhaps you could allow the outbound SMS (from the iPhone) to show your Google Voice number.

    Jocelyn, if you haven't considered getting with Google to see if they would be willing to support/partner with you, please consider doing so.

    Thanks again for a great product!

  • Jenny

    I thought the textfree unlimitedd notified you when you have a text message, even if your not currently IN the application...why isn't it doing that for me.

  • Kevin

    Jenny,

    Are you using iPhone OS 3.0? That is required for "push notifications."

    When you first ran the new version, did it prompt you for push notifications? If so, you should be able to go to your main iPhone settings and will find some options to turn on/off notifications for textfree. Use the "notifications" menu (third one down in Settings).

    Kevin

  • jenny

    No im using an ipod touch. It didnt say i needed an iphone for push notifications in the description

  • Dick D.

    You don't need an iPhone, an iPod touch with 3.0 will work. I've tested with the free version on an iPod and I was notified when I wasn't in the application.

  • http://www.pinger.com Jocelyn Cloutier

    Dick is right.

    YOU NEED OS 3.0 ON YOUR iPHONE or iPOD TOUCH.

    Textfree Lite and Unlimited 3.0 are able to notify you when you are outside the App.

    Jocelyn

  • Brian

    That annual fee is very dumb why would you do that? Isn't free in the name?

  • Brian

    That annual fee is CRAP why would you do that? Isn't free in the name?

  • Dick D.

    Hi Jocelyn,

    I'm not sure if you saw my question above. Do you know if there's a way to get a contacts image to display when a text is received from another TextFree user?

    Thanks...

  • hillary

    i have push turned off and fetch set to an hour (to save the battery) and i still get the TF notification badge & sound... love that.

  • Mauricio F.

    Hi Jocelyn. Is there anyway i can reinstall Text Free Unlimited without having to pay the money it cost again? The reason is because whenever i text my friend they always reply and the messege goes to my real cellphone.This started happening ever since i turned on the text free network thing on the options. Or is there a way to get rid of the number i put on the text free network thing? Because i tried delting the number but it didnt work. Help me Please!

  • http://www.pinger.com Jocelyn Cloutier

    Hi Mauricio,

    1) You can re-install by deleting the application and clicking on "buy" again in the App Store. Assuming you are using the same iTunes accounts that you used to buy the application , you will be able to re-install without paying... wait before doing this... I do not believe you need to do it :-) See point 2 below:

    2) I am mystified by the described behavior... You should not need to re-install the application. If your friends reply to your text msg from their regular phone, then the reply should ONLY be going to Textfree... EXCEPT if you set-up email notification to go to your phone email address... If this is the case than you should disable email notification and it will solve the problem. Textfree-to-textfree is only used when your friends are using Textfree and send text msg to your phone number.

    ???

    jocelyn

  • http://www.pinger.com Jocelyn Cloutier

    Dick D. (June 24th, 2009 at 5:51 am) says,
    "I’m not sure if you saw my question above. Do you know if there’s a way to get a contacts image to display when a text is received from another TextFree user?"

    I had to ask around to get an answer, hence the delay for my response. At this time, there is nothing you can do.
    We are considering a server-side fix that would solve this problem. You will need to add a @textfree.us email address of sender to contact with correct picture.

    I'll update this post once we have a solution in production... There is a lot of testing to do since we do not want to break older version of our client.

    jocelyn

  • Dick D.

    Thanks for checking into it. It's not a huge deal but it would be nice if you could get it working.

  • Lauren brown

    I saw that as of June 17 there is an annual fee after the first year. Can you tell me how much that fee will be? I looked all over and couldn't find it. This app sounds great but I want to know how much I will have to pay before I buy it.

  • John

    The fee is apparently $6 per year. Will this fee ever be waived? I'm not even sure why it is necessary if the app is probably doing well.

  • Conrad

    I was wondering if some one who is out of the us texts some one who is in the us with your app get charged international? I know using your app is free but does the person who is not using the app get charged us rates or international rates for texting back?

  • Gary

    Hello. Great program. Bout the unlimited one. But have a problem. My friends complain that there are a whole bunch if numbers in front if every text I send them. Is there any way around this? Thanks. If u can please text me the reply. Have a good day. Good job Jocelyn.

  • http://www.pinger.com Jocelyn Cloutier

    # John Says:
    June 27th, 2009 at 10:36 pm

    The fee is apparently $6 per year. Will this fee ever be waived? I’m not even sure why it is necessary if the app is probably doing well.

  • http://www.pinger.com Jocelyn Cloutier

    John Says: (June 27th, 2009 at 10:36 pm)
    "The fee is apparently $6 per year. Will this fee ever be waived? I’m not even sure why it is necessary if the app is probably doing well."

    As mentioned earlier in this thread, I do not yet what will be the annual fee, but it should be around $5.99. We need annual fees to cover our cost of maintaining our servers so your application can send messages. At around $6 per year, this i much better than the mobile companies $240 per year unlimited plans.

    ===========
    # Conrad Says: (June 29th, 2009 at 12:56 am)
    "I was wondering if some one who is out of the us texts some one who is in the us with your app get charged international? I know using your app is free but does the person who is not using the app get charged us rates or international rates for texting back?"

    The charges to people you are messaging with will be the same as if you are using Textfree in the US.

    ===========
    Gary Says (June 29th, 2009 at 6:42 am)

    Hello. Great program. Bout the unlimited one. But have a problem. My friends complain that there are a whole bunch if numbers in front if every text I send them. Is there any way around this? Thanks. If u can please text me the reply. Have a good day. Good job Jocelyn.

    Happy to read that you like our application.
    Not sure I understand what you mean by "bunch of numbers in front". If your friends are AT&T and T-Mobile customers than text messages they receive from you are coming from weird phone number (usually starting by 001 or something like that). This is a limitation of these carriers and there is sadly nothing we can do about this.

  • Marilyn

    In your FAQ or in the Options for TextFree Unlimited, the following information is given....

    In the FAQ:
    How do I make messages from other Textfree users go into Textfree and be free?
    You can send text to other Textfree users for true 2 way free text messaging by enabling the Textfree to Textfree option in the options screen. To get to the options screen, tap on Options from the Textfree Inbox.

    In Options:

    Optionally register our number with the Textfree network. This way others on Textfree can send tests to your phone number instead of your @textfree.us address. There is an On/Off toggle switch that once tapped for "On" gives you the message that this will send a text that will cause a charge.

    My question is, if one of those whom I text and receive texts from often has also added TextFree Unlimited to their iPhone, will the SMS native app to our iPhones receive the text as well? Or, will it only come to the TextFree Unlimited app? Will the sender (either way) use the phone number or still have to use the username?

    My husband and I already ran up some good charges this morning testing out the newly downloaded TextFree Unlimited app by not being aware that sending a text to my husband from the address book was going to have the text conversation totally in my TextFree Unlimited app but, was arriving and leaving from his SMS iPhone native app. This, of course, after I had ended our texting package with AT&T, who is the carrier for our iPhones, ran up charges. Duh!!

    We chose to go to this app to alleviate extra expenditures, not to add more to our budget. We need to choose what is realistically going to work for our budget. Not only our family but, most of our friends that we text are iPhone users with AT&T as carriers. We can encourage others to purchase TextFree Unlimited but, only if this is not a major ordeal for those of our "texters" that are shy with technology.

    This leads to another question:

    Baron Says:
    June 19th, 2009 at 3:33 pm
    I just sent in a request to them, I’m going to change my username to my phone number. That way nobody else would be able to register my number as a username for phishing purposes or anything else. But it’s understandable that you can’t require it to be the phone number as there are probably iPod Touch users also using it.

    I saw no response to Baron's comment. Is this a possible workable solution - to have our username be our phone number (for those of us using an iPhone)? Or, will those of us who would think to go that route end up getting all sorts of texts in the iPhone native app, SMS - and the associated bills?

  • http://www.hawaii247.org Baron

    I never got a response from them, other than the automated FAQ, but I did discover something. You cannot have just your phone number as the username @textfree.us because you can't have the email address start with a number. You'll have to put a letter as the first character.

  • Marilyn

    Baron;

    I did e-mail this entire comment to support-tf@pinger.com, that you have responded to. They did send me the FAQ's with a note at the bottom to let them know if that did not answer the question. I responded to them that I didn't feel that it entirely responded to the questions - not to my satisfaction. I did receive a most excellent response after that with good information that let me know how to proceed.

    This could be of use to many of others with the same or similar question:

    From: Andrew Chun
    Date: July 1, 2009 4:59:52 PM CDT
    To: (me, of course!)
    Subject: [#JIE-649020]: Wrong User Name and other concerns...
    Reply-To: support-tf@pinger.com

    Hi Marilyn,

    I'll start by addressing your first concern about the Textfree Network.

    By inputting your phone number in the Textfree Network option, this allows other "Textfree" users to send messages to your cell phone number, but it is instead received on your application, thus avoiding any carrier charges. In order to register your number though, a one time confirmation code is sent to your cell phone, this code may cost you .10-.50 cents if you don't have a messaging plan.

    This option only works if you are receiving a message from another Textfree user, and if you have enabled this option, then no messages will be sent to the SMS application on the iPhone. The sender can use your phone number or your "@textfree.us" address.

    As for your second concern about the phone numbers. What we provide is essentially an email address. This email address however, has only one account and that would be the application. Anybody can send a message to this account and you will receive it, this includes cell phones, email accounts, and other Apple devices. That was the goal of creating this username.

    You can however, keep using your cell phone number, the only limitation would be that only other Textfree users can send messages to the number to avoid charges. If a regular cell phone user were to send a message to your number, you will still receive it via the SMS application (and also incur any charges associated with it).

    In regards to usernames, once chosen, we are very adamant that these cannot be changed. Perhaps in the future, as we continue to update our product, support for this sort of thing will be available, but as of right now, we have to manually verify and change each username request, and only those that are having problems. So while we understand a lot of people have developed a sort of affection for certain usernames, there is only so much we can do.

    I hope I've been able to clear up some questions you may have had, and please feel free to respond.

    Regards,

    Andy
    Pinger Support

    I've included this response to let all of you know how excellent the support is with this app provider. I'm a fan!!

  • Dewey

    Hi Jocelyn. Will you please forward this to your support/bug team.

    Whenever I slide to view when I get a push notification from TextFree and immediately start to type, the program crashes. It's very consistent if I go straight into texting which is what I tend to do. However, it won't crash if I wait a little while before commencing typing.

    Hopefully you guys will get this fixed on the next update.

  • http://www.pinger.com Jocelyn Cloutier

    Dewey Says: I am sending to support-tf@pinger.com

    Question for you: What device do you use (iPhone, iPod Touch) and what is your OS version?

    I will forward to our support team.I will make sure that this scenario is added to our test cases. We will see if we can reproduce this issue and will get back to you.

    Jocelyn

  • Dewey

    I am running 3.0 on an iPhone 3G.

  • Zagit

    this is a wonderful app, Thanks. I want to know how to get notifications in my app textfree Unlimited without get charged

    if i turn on my sounds, alerts or badges i going to get charges?
    if the notification text i see in the home screen , means i got charged for a text in the regular app on my iPhone?

  • http://www.pinger.com Jocelyn Cloutier

    Dewey,
    "I am running 3.0 on an iPhone 3G."

    Thanks for the information. Our QA and support teams have not been able to duplicate your problem. Have you try "rebooting" your phone (turn off and on). OS 3.0 is not perfect...

    ===========
    Zagit,
    "this is a wonderful app, Thanks. I want to know how to get notifications in my app textfree Unlimited without get charged."

    To get notified when not in the the application, you need to upgrade your phone or ipod to OS 3.0. Then you must download our latest versino of Textfree (v3.0). Once you do that, you should receive notifications when outside the application.

    There is NO per message charge.

  • Dewey

    Strange...I am easily able to replicate this crash. As soon as the keyboard pops up after touching view or sliding to view, start typing. There will be major lag, and the application will freeze for 1 second and then crash.

    I am running a jailbroken iPhone if that helps.

  • Dewey

    I have restarted my iPhone plenty of times. I just restarted it right now and it did not crash. It also did not lag. However, I am 100% sure that it will happen as I leave my phone on longer and begin to use the iPhone more extensively. Perhaps it has something to do with the iPhone's memory?

  • Zagit

    if i turn on my sounds, alerts or badges i going to get charges?
    if the notification text i see in the home screen like a regular text notification when i no using my iphone for a while (the screen is black), means i got charged for a text in the regular app on my iPhone?

    i have an iphone 3GS 32GB running OS 3.0

  • http://www.pinger.com Jocelyn Cloutier

    Dewey Says: July 4th, 2009 at 3:26 pm
    "I have restarted my iPhone plenty of times. I just restarted it right now and it did not crash. It also did not lag. However, I am 100% sure that it will happen as I leave my phone on longer and begin to use the iPhone more extensively. Perhaps it has something to do with the iPhone’s memory?"

    I do not know the impact jailbreaking on the stability of OS 3.0. The fact that restarting the iPhone solves the problem is a strgon evidence that the problem is not with the Textfree app, but rather an iPhone instability. Get back to me if you encounter the same issue again.

    ============
    Zagit Says: July 4th, 2009 at 11:02 pm
    "if i turn on my sounds, alerts or badges i going to get charges?
    if the notification text i see in the home screen like a regular text notification when i no using my iphone for a while (the screen is black), means i got charged for a text in the regular app on my iPhone?"

    NO charges. The new notification that is part of OS 3.0 is FREE for the user.

  • Chris

    Jocelyn,

    I am still having major latency problems. Any news on this? Some text responses are taking hours. But not necessarily in order i.e. someones's first text response to me, may arrive two hours after their second text response to me that may arrive immediately. This used to work so well before the 3.0 upgrade. Please give some more news asap, and consider posting updates on the pinger website. Thanks, Chris

    P.S. The U.S. contact I text with uses T-Mobile if that makes a difference.

  • http://www.pinger.com Jocelyn Cloutier

    Chris,

    I am not aware of any issue on our side. Best would be for you to send email to support-tf@pinger.com and describe the problem you are having. Please also provide your username. With more personal information we will be able to investigate more fully.

    Jocelyn

  • David

    I found about about Textfree from this article. I've been testing it since Sunday. I have no complaints whatsoever. The free version allows me to bang on the app from stem to stern. My wife and I will both be buying a license for our IPhone 3gs.

    About the only thing missing I would say is group support, if that is being able to send one text to multiple users. I'm not big into texting but I'll concede that there are great uses for it. Perhaps I was jaded by my old numeric keyboard.

    Another great feature would be being able to specify a signature on the FIRST message. That way, I could alert people about the textfree.us address and to ask that they use this.

    Great app and works excellently with push notifications!

    Keep up the good work.

  • Dewey

    Hi Jocelyn, I've been getting many many crashes again. But now, I don't have to slide to view for it to happen. It also happens when I tap the icon to launch the app.

    Basically the problem is if I start typing my message IMMEDIATELY with more than one letter, the app freezes after the first letter appears and crashes!

    It's either the app itself or something to do with the iPhone's memory...

  • Dewey

    Just to make it clear what I mean by immediately -- within one second when the keyboard pops up.

  • David

    Nobody else is talking about crashes. Have you considered removing the jailbreak? Don't you think it is unreasonable to expect support when you've installed software design alter fundamental components of the OS?

  • chris

    This app is great, good job!

  • Dewey

    David: It's better to ask than not ask. You never know, perhaps they can do something for jailbroken phones.

    Jocelyn: Does anyone in your team have a jailbroken phone? Perhaps they can test it out. But of course I'm not expecting any miracles from you guys (or even any support).

    I am too used to having a jailbroken phone (since the 1st generation iPhone came out) and to not have the jailbreak would simply not be an option.

  • David

    Dewey: Perfectly reasonable response. I'm a software developer, C/C++/Java/C#...I can tell you(something you probably already know, so forgive), the best way to troubleshoot would be to first remove the Jailbreak and see if the app has the same problem.

    It could be the jailbreak + TextFree + Jailbroken AppX causing the problem. For example, my understanding is that one of the jailbreak apps allows you to group apps in folders. That is fundamental access to APIs that may not be fully baked, or that the app developer misused.

    It could real problem on your phone. So if you remove the Jailbreak and the problem still occurs, then you've unmasked a potential TextFree bug. After all, no one is perfect. But if it does work, then, reintroduce the JB. If the problem occurs, kick it over to the JB guys telling them to install Textfree and debug the keyboard orientation routines.

    If the problem doesn't occur, reintroduce your jb apps one at a time until the problem occurs and hope that it is the installation of one app and not the interaction of multiple. That's about the only I can think of to find the problem.

  • Dewey

    My thoughts exactly David!

    But right now, medical school applications and other stuff will be taking over my life for the next few months so I don't have time to do all that!

    I would have to restore, jailbreak, and install my jailbroken apps one by one.

    But my sisters also have jailbroken iPhones but their Textfree app don't crash so right now the only thing that I can do is to compare which apps they don't have that I have.

  • David

    Now you have something to work with. If you can find that difference, that may well reveal the problem. I understand your hesitation. It is daunting to uninstall and then reinstall when you have no guarantee that the problem will be reproduceable. I don't envy you. :-)

    On a slightly unrelated note, if Jocelyn is still checking out this thread(it appears to be winding down), I hit the 15 text limit and decided to upgrade to the Unlimited version of TextFree.

    However, I was still prompted for an account name. Installing the Unlimited version doesn't allow me to use my existing textfree.us account. I emailed with support and they are working on "porting" my account over but...come on!

    I was told to uninstall, then reinstall on iTunes, then re-sync. These steps didn't work

    If you prompt someone to upgrade, then the upgrade process, which costs money, simply has to be a bit more bulletproof than what I experienced. The app should at least migrate info from the free version, or allow me to enter my existing name and have some kind of authentication process so someone can't just hijack an existing account.

    What's the story?

  • Dewey

    David, I once had to do that because my information wasn't "ported" over as well. In my experience, sometimes it doesn't, sometimes it does.

    After the porting, I uninstalled TextFree once and reinstalled it and the program was able to fetch my info.

  • Eric

    I have 3.0 and am using textfree unlimited on a ipod touch 16gb 2g. I have push on put i don't get any kind of notification.
    1. Does the app have to be running?
    2. Does it work when the ipod is locked?

  • David

    Eric,
    I've used TextFree and IPhone OS 3.0 successfully with the IPod Touch 2nd Gen. The push notifications did work. However, soon after the Touch locks, the wi-fi cuts off. This appears to be an Apple decision, perhaps to conserver battery life.

    If the wi-fi is out, the push notification doesn't work.

  • Eric

    Strange it might be because mine is jailbroken. I found a work around though I run it in with backgrounder while doing other things.
    You're right it most likely is to save battery life.

  • GK

    I am astounded at the whining babies who cry about a lousy SIX BUCKS A YEAR for such a phenomenal app. I know many people who are paying $240 a year for unlimited texting (which I refuse to do), and here is a very well written app that gives you the exact same thing at, literally, a fraction of the cost, and people still cry about it. You buy a $700 phone with an expensive two year contract, and you bitch and moan about six dollars a year for unlimited texts? Somebody call the waaaahmbulance.

    $6.00 per year =
    50 cents per month =
    LESS THAN TWO CENTS A DAY

    What a bunch of little bitches, expecting everything for free. How about you don't use the app at all if it's too much for you, and then you don't get the unlimited texts? Or go back to paying $240 a year? No? Then STFU.

  • Chris

    Jocelyn,

    I've been in touch with support, still with no resolution. I still have huge latency problems in receiving texts from a US t-mobile account. Some texts come straight through, others take hours to receive. Current reviews in the AppStore indicate that this is an ongoing problem many people are dealing with. I really hope a solution can be found soon, as this app was perfect before the 3.0 upgrade.

    Thanks for your help.

  • Dewey

    I also have latency problems with US T-Mobile users. Sometimes, the text takes more than 2 hours to get through.

  • Dewey

    About my previous comments about crashes, turns out there are a lot of users reporting crashes on the iTunes reviews.

  • David

    One final update: Pinger changed my text name so the name I used under Textfree Lite now works under TextFree unlimited. And with that change, I am officially pleased.

    I empathized with those having problems, but I think it is a great app! Now, bring on the groups!

  • Kaelynn

    Jocelyn I have the lite version and I don't want to upgrade because I am scared of hidden fees, but i want to if it is only 5.99 and thats it. Is it a whole year free and then you have to pay and if so can I cancel my my account before it starts charging me? I don't even have a cell phone yet and i am 15 so I would love a totally free means of textinf with my friends. Please provide me with some valuable info.

  • http://www.pinger.com Jocelyn Cloutier

    Kaelynn Says: (July 15th, 2009 at 9:46 am)
    "Jocelyn I have the lite version and I don’t want to upgrade because I am scared of hidden fees, but i want to if it is only $5.99 and thats it."

    There is no hidden fees. In fact, we have no way to actually charge you for usage of the service. After one year, you will need to accept the charge for following year. If you do nothing, you will not be charge again. Pretty safe!

    Dewey Says: (July 13th, 2009 at 5:04 pm)
    "About my previous comments about crashes, turns out there are a lot of users reporting crashes on the iTunes reviews."

    First, let me assure you that we take application crashing very seriously (both Lite and paid).
    We had a silly problem about 1 week ago where an Ad was crashing the Lite application... pretty pathetic if you cask me... we fixed that one quickly.

    Apple is providing us crash reports (we do not get a lot of them)... very helpful in figuring out what is going wrong.

    Update:
    We are currently working hard on a new update that will fix some of the crashing, improve performance and add cool new features (really cool features!).

    Dewey Says (July 13th, 2009 at 12:27 pm)
    I also have latency problems with US T-Mobile users. Sometimes, the text takes more than 2 hours to get through.

    T-Mobile and others (AT&T) sometimes (albeit rarely) can take a while before sending a reply to Pinger server. This occurs more early evening (Pacific Time) due to load on their server.

  • Kaelynn

    Jocelyn,

    So if I upgrade to the unlimited version I pay $5.99 and get a whole year absolutely free then it will charge me for the next year. How much will it charge me the following year and can I decline it and delete textfree with only having to pay $5.99 to get the app. If my friend has unlimited texting (or not but doesnt go over their amount) on their phone covered by another service (ex. At&t or sprint) will it charge them for replying or can textfree charge them in any way? Can someone save your textfree number in their phone and text you without replying to a conversation that you started or does it charge you when someone elese starts the Convo?
    Please be specific because I am going to show this to my stepmom before I get the unlim. App so she knows there are no hidden fees. Thank you!

  • Kelsey

    Jocelyn

    Is it true the unlim. Version is slower b/c I am pleased by the quickness off the lite version. After your one year is up do you only pay 5.99 for anoher free year and if you don't plan on having it for the second year does it charge you anyway or is it an optional 2nd year.. Please inform me.

  • Paul

    Jocelyn

    How do I make it to where it notifies me when I revive a text. Step by step please I am new:)

  • David

    Jocelyn

    You mentioned at the end of the first year you have the option to decline the fee for the next year. Does that mean that if you decline it you can not use the app anymore? So in other words is the yearly fee optional?

  • David

    I have another question. How does the yearly fee work? Is it every December 31 or is it one year from the day you bought it?

  • Eric

    I was wondering about that too

  • Tony

    Ill post my question here so hopefully someone here can help me.

    Hi is it possible to change the textfree.us account used with the application (I have the unlimited one)? Will deleting the app and reinstalling it let me do that? Thank you.

  • David(The original)

    I think something like that may emerge with the new version. I had to jump through some hoops with support to get my Lite account moved to my Unlimited account. I got the feeling that they are working on something to facilitate that process.

  • David (new)

    I dont know if you still looking at this website but i need to know these things before i can purchase this app.

  • Tony (from above)

    Anyone want to help me with my question please?

  • David (new)

    Tony they don't really want you changing your name but I think that in the next update they will allow you to

  • John

    I was curious about registering my number. Will i be able to use my house phone number? Or will that cause a problem? (we have embark home phone)

  • Natasha

    What is the yearly fee? How much is it? How do u pay for it?

  • Dan

    Does anyone know if there will be a way to change the notification sounds to something else? I want to use my iPhone as a pager and the alarm needs to wake me up at night.

  • unhappy

    This app is like eating a mouth full of sand. I get the following message several times a day "Sorry we can't connect to the textfree servers. Please wait a little and try again." This error on top of paying yearly for all those who bought unlimited after 6/17 is a gut shot. You would think after the price hike they could at least upgrade their servers. Oh and if you think it’s a 3g problem think again. I got that error 8 times in a row while having 5bars. This app needs an overhaul. It takes forever to load and I have the new 3Gs. This app is crap. Buyers beware!

  • Eric

    I get that error sometimes too just trying to resend it normally fixes the problem.
    I agree though the app can take a long time to load though its weird though sometimes its extremely fast and sometimes its painfully slow.

  • Rexann Herrick

    My son is texting me from Textfree.us. I have a Palm Pre phone on the Sprint network. I can receive the text fine, but cannot reply to it. It bounces back and says it is not valid. I also tried clicking on the blue address that comes up at the top of the text message which brings up an email window. From that a get an email sending error.

    My daughter who is on my Sprint plan has a Treo 755P and can receive and send messages fine?

    Any idea what the problem is in sending from the Palm Pre?

  • Meghan

    I was wondering is there a way to have my iPod touch not recieve text messages once I turn off my wifi or if I am out of range. Because I am a verizon customer and still want to recieve text messages on my normal phone when I decide to. Please respond HELP!!!!

  • http://www.pinger.com Jocelyn Cloutier

    Rexann Herrick Says: (July 25th, 2009 at 3:53 pm)
    My son is texting me from Textfree.us. I have a Palm Pre phone on the Sprint network. I can receive the text fine, but cannot reply to it. It bounces back and says it is not valid. I also tried clicking on the blue address that comes up at the top of the text message which brings up an email window. From that a get an email sending error.

    My daughter who is on my Sprint plan has a Treo 755P and can receive and send messages fine?

    Any idea what the problem is in sending from the Palm Pre?

    Response:
    Seems to be a problem with the text messaging application of the Palm Pre.
    Replying with the email application should work... but you have to make sure you set it up.

    Jocelyn

  • Question

    Hello, I used to be able to get a text by someone e-mailing my username@textfree.us, now it doesn't seem to be working. Has that been discontinued? Thanks!

  • Dewey

    Has anyone noticed that push messages now display the name of the contact instead of the phone number of the sender??

  • lewis

    I have an un-jailbroken iphone with no crashes yet within the text free application. I removed jail-breaking because it made some applications and the system unstable.

  • http://www.pinger.com Jocelyn Cloutier

    "Question" Says: July 27th, 2009 at 2:59 pm
    Hello, I used to be able to get a text by someone e-mailing my username@textfree.us, now it doesn’t seem to be working. Has that been discontinued? Thanks!

    We found out an issue yesterday that was impacting ability to process correctly message sent to username@textfree.us. It was a weird issue that should have affected a small number of users. Could you please try again? It should work now.

    Jocelyn

  • http://www.pinger.com Jocelyn Cloutier

    Dewey Says (July 27th, 2009 at 8:29 pm)
    Has anyone noticed that push messages now display the name of the contact instead of the phone number of the sender?

    Nice to note the added feature... :-)

    Jocelyn

  • Dan

    I heard from one of the Support Reps at Pinger that they are working on a new version with more features. Any idea when this will be coming?

  • Dewey

    I love the new feature by the way Jocelyn.

    Just out of curiosity, how did you guys implement this without release a new version of Textfree? Or was it just a server side thing where you obtained all our contact info and associated it the phone numbers?

    And to second Dan, when will the new version come out? Can you give us any hints at all as to what kind of new features there will be?

  • http://www.pinger.com Jocelyn Cloutier

    Dewey Says: July 28th, 2009 at 5:03 pm

    I love the new feature by the way Jocelyn.
    JC: Happy you like it! :-)

    Just out of curiosity, how did you guys implement this without release a new version of Textfree? Or was it just a server side thing where you obtained all our contact info and associated it the phone numbers?

    JC: We already had the client doing the "right thing". How it works: when you send a text message from the application, the app communicates to server the phone number and name of the recipient. We keep this name so when the person reply we can put their name in the notification. It took us a while to implement the feature on the server side.

    And to second Dan, when will the new version come out? Can you give us any hints at all as to what kind of new features there will be?

    I cannot say much here (the boss reads this :-)... Hi Greg!). We are working hard on set of new features that are often requested in the iTunes review. Our previous release was June 17th...

  • Question

    Thanks JC, e-mailing username@textfree.us is working again, thanks!!

  • Kate

    I had an alltel phone, but the battery died out so i went and got a new verizon phone.
    My boyfriend could text me all he wanted when i had alltel and it was free, but since I have switched to a verizon phone, i dont get any of his texts, but i can send him all the texts i want and he will get them.

    Is it the verizon service??
    What can I do to fix it and get his texts??

  • http://www.hawaii247.org Baron

    Just noticed that TextFree won't send an SMS to a Google Voice number since GV doesn't support receiving SMS via email...yet. or ever?

    Also would be nice if Pinger had a forum on their site instead of using this message thread as the only decent interactive feedback area for the company. Feedback here is definitely appreciated. Just that the title of the thread doesn't really do them justice as the app isn't a let down.

  • lynn

    I just bought textfree unlimited for my IPhone 3gs and cannot get my phone number verified .. never get the code. i've tried many times .. has AT&T blocked the text msg with the code? Am I being billed for each attempt? Anyone else having this problem/

  • http://www.pinger.com Jocelyn Cloutier

    Lynn Says: (August 3rd, 2009 at 10:37 am)
    I just bought textfree unlimited for my IPhone 3gs and cannot get my phone number verified .. never get the code. i’ve tried many times .. has AT&T blocked the text msg with the code? Am I being billed for each attempt? Anyone else having this problem?

    You should send email to support-tf@pinger.com.
    They will be able to help you out.
    I am not aware of any issue with AT&T.

    jocelyn

  • lynn

    My husband is registered with textfree as well .. I cannot get a message to him nor can he get a message to me, using our registered names @ textfree.com. And, because neither of us have received the verification code, we cannot text to our cell numbers. I emailed the support email for pinger and got back a list of faq .. no help there. Is anyone successfully using textfree today?

  • http://www.pinger.com Jocelyn Cloutier

    Lynn,

    I know it is silly, but you need to reply to the automated FAQ saying that this did not help. In this case you will get a person to review your submission.

    Jocelyn

  • Annoyed&Confused

    Someone that has this application is texting me and i cant seem to figure out who they are. They keep changing the number that shows up and i am getting really frustrated because i am getting texts from this person constantly saying rude and obscene things. Is there any way that i would be able to find out who this person is that is texting me?!

  • Imani

    hi. i tried to send an email to support-tf@pinger.com but gmail says that this email is not recognized. I was wondering if you could change ur pinger email address..i realized that it would be much better if i put my name instead of the email address i had chosen

  • http://www.pinger.com Jocelyn Cloutier

    Annoyed&Confused,
    Any abuse should be reported to support-tf@pinger.com. We are working hard in making sure that abusers are taking care of in a speedy and forceful way.

    Imani,
    I tested support-tf@pinger.com and it is working fine from my Yahoo! and Gmail account. Did you enter the email address properly in gmail?

    Jocelyn

  • Dick D.

    Lynn,

    I believe you're texting to an incorrect address. You said you were sending to "registered names@textfree.com" when it should be textfree.us. Hope that helps.

  • http://ipodmobilegamer.com Brett

    The biggest issue I have is the “when the receiver receive a message it always comes from a new sender" This is super annoying for my friend who has an iPhone on AT&T. It creates new contact entries for every message that I send.

    You assign me a @textfree.us address, couldn't this be tied to a single number that is always used when I send out a message from TextFree?
    That way my receiver will always have the same contact coming in.

  • http://www.pinger.com Jocelyn Cloutier

    Brett Says: (August 5th, 2009 at 8:40 am)
    You assign me a @textfree.us address, couldn’t this be tied to a single number that is always used when I send out a message from TextFree?
    That way my receiver will always have the same contact coming in.

    Brett,
    It may be technically possible to assign a phone number to you. You would then be able to send and receive txt msg from/to that number. The big issue is that this would cost more... about $4.99 per month (compared to $5.99 per year for current product).

    Would you be willing to pay $4.99 per month so your txt messages always come from the same phone number?

    Jocelyn

  • Stephen

    Hi Jocelyn. $4.99 definitely is a lot more than the $5.99 per year, however it beats paying $20/month for unlimited texts. I definitely would consider it if the current app is improved with its bugs and speed.

  • Dick D.

    Hi Jocelyn,

    My brother had his iPhone stolen. He had the free Textfree app on it. He has since purchased a new iPhone and installed Textfree on it and used the same account name. Will his stolen iPhone still receive Textfree text messages sent to him or will they only be received on his new iPhone? If they will be received on the stolen iPhone, is there a way he can create a new account for his new iPhone?

    Thanks

  • Joanna

    I downloaded the app and i know i can send and recieve texts for free... but when my friends text me back... do they get charged for using the "interent" or is it just a normal text bill?

  • http://www.pinger.com Jocelyn Cloutier

    Stephen,
    thanks for your response. We are working hard on a new update for Textfree that will resolve many glitches and make application much faster.

    Dick,
    When installing Textfree on the new iPhone, your brother had to create a new username so he should already have a new account. Text message sent to the old username will still be received by the stolen iPhone. He should tell his friends not to use his old username.

    Joanna,
    Replies to text messages sent from textfree are real text messages. This means that there is nothing special about text messages that are replies to you Textfree messages.

    Jocelyn

  • Dewey

    I can't wait for the new update. Any ETA you can give us Jocelyn?

  • Dick D.

    Hi Jocelyn,

    Thanks for your prompt response about my brothers stolen iPhone. I think there might be a bug in Textfree. When he downloaded and installed Textfree on his new iPhone he was able to put in the username and password of the same account as he had on the stolen iPhone.

    Is there a way for him to create another account on his new iPhone now that Textfree is already installed? We're afraid that if someone sends a text message to his account, it will go to both iPhones. There doesn't appear to be a way to create a new account once Textfree is already installed even if it is uninstalled first.

    Thanks again for your assistance.

    Dick

  • guymontag1984

    all this debate really isn't necessary: http://textplus.gogii.com/

    free sms, group texting, push notification...

  • http://www.pinger.com Jocelyn Cloutier

    Dick D. Says (August 12th, 2009 at 2:18 pm)
    [...]
    "Thanks for your prompt response about my brothers stolen iPhone."
    [Jocelyn: You are welcomed]

    "I think there might be a bug in Textfree. When he downloaded and installed Textfree on his new iPhone he was able to put in the username and password of the same account as he had on the stolen iPhone."
    [Jocelyn] There might be some confusion between iTunes account info and Textfree username. Textfree 3.0 does not have passwords.

    Best thing for you brother to do at this point would be to contact our friendly customer support people at support-tf@textfree.us. They will be able to provide a more personal assistance that I can provide in this public page. For speedy support, you should reply to the automated response you will get.

  • jessica

    Hi jocelyn, i was wondering, if my the 3g network wasnt working in a certain area, will the message thru Textfree be sent or recieved eventually when there is reception?

    thanks!

  • jessica lee

    hi jocelyn, i was wondering if someone texts me from their phone(not using textfree) to my textfree application and my phone doesnt have any internet in the particular area i am at, will the message be eventually sent when there is service? or will it never be sent? thanks

  • Carly

    I don't have textfree at the moment but I am looking into it. I just have one question, if I would send a text to someone, would they be charged even if they have unlimited texting or if they have so many text messages per month?
    and I was also wondering if they would be able to send me a text without out them having to reply to a message I sent without being charged.

    thanks Jocelyn.
    from the other reviews it seems like you've helped a lot of people:)
    maybee you can help me.

  • Dewey

    Hey Jocelyn, I see on the Pinger website new features for the upcoming Textfree.

    I'm guessing that it's coming out soon???!!

  • http://www.pinger.com Jocelyn Cloutier

    Carly Says (August 17th, 2009 at 8:38 pm)
    "I don’t have textfree at the moment but I am looking into it. I just have one question, if I would send a text to someone, would they be charged even if they have unlimited texting or if they have so many text messages per month?

    When you send a text message to a friend's phone, their reply to your message is a regular text message. It is thus covered by any text messaging plan that your friends may have. If unlimited texting, then they would not have to pay more to receive message form you or send message to you.

    ====
    Dewey Says (August 18th, 2009 at 12:39 pm)
    "Hey Jocelyn, I see on the Pinger website new features for the upcoming Textfree.
    I’m guessing that it’s coming out soon???!!"

    Well... small snafu... we pushed it to our web site too soon (it has now been removed by the brand police). You saw a sneak peek of our upcoming features... Next update is coming really sooooooon. :-)

    Lucky you! :-)

    Jocelyn

  • Dewey

    You guys shouldn't tease us like that. It's not fun...for us at least... ;-)

  • Dewey

    Jocelyn,

    When I go onto the mobile Pinger site, I see the new feature for themes and options! LOL.

  • http://www.pinger.com Jocelyn Cloutier

    Dewey... yep new features are presented on our mobile site... let's keep it between ourselves :-)

  • Dewey

    I hate how the approval process for the AppStore is so darn long.

    They need to reform their process, badly.

  • Steven Maldonado

    A friend of mine has this app and would text em frequently from his itouch but recently when he text me i reply and i get a error code:9230"Your MSG could not be DELIVERED because SmtpnotoAddressSupplied" What does this mean?

  • Emily

    I can't send texts.
    it says:
    "Sorry, we can't connect to the Textfree servers. Please wait a bit and try again."

    Yes, I am connected to Wi-Fi.

  • donna

    Hi ive been using textfree unlimited for a long time and now it is saying that it cant connect to the textfree servers...please fix the servers so i can start using it again

  • Andy

    Yep, I've had the same problem as Emily all day today and I've had 5 bars all day today. This is very annoying considering I'm paying for this service.

  • Fred

    My question is simple, I have been trying the free version and a friend of mine just bought the unlimited version.

    It seems that to get the code to insert you must get a message on your ATT account to get this code. My ATT text messaging is turned off so I get no messages. How do I purchase the unlimited and activate it without getting a ATT messagethat it seems I need?

    Please don't tell me I have to turn on ATT messaging again for one message there MUST be another way to verify..... Like call me on this number or something.

    Thanks

  • David

    I hope that the mobile site doesn't represent the extent of the new features. Will you, for example, be able to send messages to multiple people? I suspect that this is more important than themes.

    No offense, we all have to eat(I'm a software developer), but themes seems more like an attempt to create a revenue stream than an actually application improvement.

  • Andreaa M.

    Hi,
    Well I've been using textfree unlimited for about 4 months now & imust say th new 3.0 updates are great . Bhut my friend keeps emailing me & tellinq me that he dosent recieve my messaqes sumtimesz ): & iget his LATEEEE ): what do i do ?!?!

  • Dewey

    I am also hoping that there will be more to the update than just themes.

  • David

    BTW, is there *any* phone that can send text to an email? Even the iPhone can't do this? I'm referring to the textfree email address. Why it does allow someone to "text" you by sending an email to that Textfree.us address, it really doesn't seem to serve the implied purpose of allowing someone to initiate a text message via their SMS.

    Or am I misinterpreting what I read?

    And are you guys getting a forum? There are apps for that.

  • Jon

    Okay.
    When I first downloaded this app, I entered in a friend's cell phone number to get the confirmation code.
    Then when I was able to use my own phone number (i didn't have the ability to receive the confirmation text at the time I downloaded it) so I re-sent the code and punched in my phone number.

    Now I am unable to text my friend who's number I used first. The messages just come back to me. How am I able to rid the application of the first phone number?

  • Cdog

    Its been an hour at least and the cannot connect to textree server is still up

  • Stephen

    woohoo!! An update, installing right now! Can't wait to see the improvements!

  • David

    Hmmm...I don't know. I have Textfree Unlimited. I would have preferred being able to send messages to multiple groups than downloading themes or sounds.

    That just seems like a way to create a revenue stream.

  • Antoine

    This app works great at hone and various other hot spots..... However it does not work on my schools wifi. It is blocked because of email. Is there a way to enter a proxy or something ?

  • http://Textfreeapplication Sabrina

    Dear text free application makers,

    I figures out how to get my signature on my ipod but it wont work when i try to do it for text free it would be good if text free made an update for the application so that the signature i want will show up after i send a text. If you do this that would be great !

    Your application is genius,

    sincerely,
    sabrina

  • physicaltherapy

    I just got a replacement iPhone. However, after restoring my APPS, I tried to use the Textfree Lite program (which I had installed prior to turning in my previous iPhone).

    However, I cannot get beyond the "Select your permanet Texfree address"

    After typing in ryhrpt, the only button I can press is "CHECK AVAILABILITY."

    However, after pressing that button, I get the message: "Sorry we can't connect to the Textfree servers."

    How do I re-establish my account?

    PT

  • Specian

    I would like to say thank you and your team for creating such a useful app.

    I have been scoping out the Iphone and Itouch for some time to replace my VOIP landline. Didn't want to pay the large amounts of money for the iphone so the only choice was the Itouch. Up until a couple months ago there wasn't a built in microphone, then they enabled the bluetooth.

    Finally broke down and got a Itouch. First thing I did was to search for a way to send text messages to accompany Fring. Tried out Aim, but didn't like the interface or the combination with Fring. Then I came across your App. Tried a couple of texts with the lite and quickly upgraded to the unlimited. Im proud to be a user and more than willing to spend 6 dollars a year to support your team. One giant leap to bridge the gap between voip and cell phones.

    I only have one question. Since the Textfree-Unlimited user is using a mail server (if i understand that correctly), then would you have the ability to send and recieve sms messages with international numbers, without either party incurring anything other than regular local charges? That is the Textfree-Unlimited being free and the cellphone charges based off whatever their plan is.

    I'd also love a breakdown of the actual process used, just curiosity sake. Don't want any trade secrets and dont really expect anything, but doesn't hurt to ask! Besides who knows enable people to throw some better ideas at you! = P

    Thanks again!

  • Problem :(

    Jocelyn I hope you're still reading this site!! I'm having problems, when I send to my friends who use blackberries, they get my texts (although sometimes without my name), but they are unable to reply! I have to go through a complicated procedure where they have to e-mail myname@textfree.us and then save that as my texting address, which is very annoying. Any suggestions on how to fix this? Thanks!

  • niles

    Can anyone without a iphone or ipod touch recieve these messages. Got my cell phone taken bc of school and trying to use this to text people haha. Thanks.

  • Specian

    Niles,

    Anyone with a a cell phone that can recieve texts will be able to recieve messages sent from TextFree.

    Think of it like sending emails, you can send to any email address, but have to have an email address to send it from. In this case your TextFree account is your email address, and their phone number are theirs.

    Problem :(,

    Sorry to hear that. I'm not sure why they woudn't be able to respond to your texts. I suggest contacting their support department at support-tf@pinger.com. That will probably get you quicker assistance.

    Hope this helps!

  • AJ

    Hi I just had one question. Is it possible for someone to text you from their phone? If so, is there a number you give to them so they can text you. Or, do you always have to text THEM first, so they can reply? THANKS!!!

  • David

    I haven't seen any way to do this. Either I text them first, or I reply to their initial SMS using Textfree. I figured at $.20 per text, I can absorb up to about 25 as the break even point before exceeding the cost of AT&T's cheapest text plan: $5 for 200. So far, the most SMS I've received in a month has been 5 or 6. I can take paying an extra buck for one month instead of $5 every month. Even my wife dropped her $5 plan.

    YMMV.

  • Specian

    Hey!

    You should have a username with textfree. Your buddies can text that username@textfree.us to text you directly without you having to text them first. Same can be done with a gmail account etc.

    For instance, I use my textfree account to text friends with basic texts and my gmail account to send/recieve multimedia texts.

    I haven't needed to test it out, but thats the premise. Jocelyn has said it a couple times in this thread. numbers 53 and 55 if you would like more info.

    Hope this helps!

  • Max

    On textfree for iphone how come it doesn't make a noise when you get a text message? Sometimes it does make a noise and other times it does not. Is there something that I have to change in the settings or is it always like this?

  • Abbie Snaza

    How come i cant send messages to Alltel numbers..but i can to verizon?

  • Specian

    Hey guys, sorry for the delay. Doesn't seem like this is a very active thread anymore... but ill try and help out whomever posts.

    Max, I haven't tested this on an iphone, just an ipod touch. There should be a setting within the application to turn sounds on and off. Make sure thats on (I assume it is since your getting some sounds). Only other option I can think of, other than texting their support, would be to turn the email notification on. Your Iphone should play a sound whenever you recieve the new text, alerting you that a new message is there. Kind of a silly way to do it, but until you get a better answer could be a temporary fix.

    Abbie, I haven't heard of this. Is it all Alltel numbers? or just a single person? I dont know of any of my friends that have Alltel... or verizon for that matter (since they were bought out). Though any phone able to send/recieve to an email address should be able to do it. If you have a bit more info that would be helpful... ultimately you may want to contact textfree support.

  • JC

    Why have the servers been failing so much in the past week? EXTREMELY spotty service for both sending and receiving textfree messages. My friends reportthe same issues.

    Also, would it be hard to impliment a custom notification sound option in an updated version? I hate being stuck with standard choices an miss that I could do custom sounds for texts on my blakberry.

  • Herb Syufy

    Ditto on the recent server problems. Please fix asap!

  • Herb Syufy

    Ditto on the recent server problems. Please fix asap!

    Also, in an ironic sidenote, I've been trying without success to add this post, but I keep getting an error message about appcraver.com's servers...maybe the whole Internet is breaking down.

  • BKJoseph

    Jocelyn Cloutier,
    I downloaded the most recent update to TextFree (3.2.1) on 12.5.09. Since downloading the update, the TextFree app closes every single time I receive a new SMS. This has become an extreme nuisance when exchanging SMS' with friends. My experience is not isolated to my device, everyone that I know who has downloaded the update are having this issues. I am actually promoting not downloading the new update for this reason. Looking for a expedited resolution.

  • http://None CYNTHIA W

    I have to disagree on a few points. First of all, I had 1500 texts for $15 PER MONTH with AT&T. That's $180 bucks a year. Found I didn't use that many so I switched to 200 for $5.00 a month, or $60. Turns out I used about 250-300 a month. (Very clever of AT&T to have nothing in between.

    A $5.95 ONE TIME fee is a very good alternative, saving me either $55 or $175 per year. No brainer.

    You are also incorrect in saying that it has no access to our contacts. Wrong! The second I press the 'write' button, my contact list opens. And while all my friends haven't seen the wisdom of joining, I gave them all my specific email address 'just for text free,' to use only for text messages.

    I think there is a lot of value in this app.

    p.s. I have not had any of the problems with the app that upgraders have had and I suspect the problem is not the app, but a compatibility with the original app and the upgrade. I only had it for 3-04 weeks (don't know tht version) but I did not (have to) upgrade.

  • Melissa

    When I text someone, will it always come up with a bunch of numbers, such as 12345678@textfree.us or couldn't it just be from my username@textfree.us?

  • Barbara

    I can't seem to respond to textfree messages using my Palm Pre. The message comes in fine, but there is always an error message saying that the format is wrong when I try to reply. The funny thing is that this is my second Palm Pre and it is the one I'm having the problems with. A few weeks ago, I exchanged my last Palm Pre for this one because the keyboard wasn't working. But my last Palm Pre DID allow me to respond to Textfree. Any ideas out there as to how I can get this working? Ugh, it's frustrating!!

  • Elizabeth

    What do I do if I decide I don't want the app anymore? How do I get rid of it and know I will not be charged again?

  • http://hawks_trading_post dawnalee

    how do I dowload my text messages from i phone to a disk i need to use in court for evifidence against my ex husband treats to hurt me and my family. i save alot of them in my phone i will use the phone aswell yet i need it for my lawers case against him, can some please help me before it get out of hand for me and my family?

  • Ckibbey

    Dawnalee,

    I'm not sure of a way to download them. But you could take a screen picture by pressing the home and power buttons at the same time. Then you could download those as pictures on to your computer. Hope that helps.

  • Sabbir

    Last two days im getting Error

    "Sorry could not connect to the textfree servers " ???

    Whats the solution for it ??? I download the app 3weeks ago !!

  • nicole

    i have a question about getting notified for texts outside of the application. how do you set it up to make it work when you exit the app?

  • AJ

    I just have one question, if someone tries to text your through your textfree address, and your not in a wifi hotspot, will you ever get some sort of notification later that u got a message?

  • Mist

    Ummmm... When ever pinger sends me a text I can't open the files! Also how DO you get unlimited texting 4-ever instead of yearly payment?

    ~ Mist ~. Text back a.s.a.p

  • Mist

    My bffl has a firefly phone and pinger doesn't sponser her phone so can u plz add firefly to ur list of contacts!

  • http://www.pinger.com Jocelyn Cloutier

    Hi Mist,

    Could you please send an email to support-tf@pinger.com with information about your friends phone number and your username?

    Please make sure to indicate that she/he has a firefly phone.

    We will see what we an do.

    Jocelyn
    P.S. Does your friend parent enabled text messaging on her phone?

  • http://www.pinger.com Jocelyn Cloutier

    Hi All,

    IMPORTANT IMPORTANT IMPORTANT

    I just got notified for the first time in months that there were comments on this thread.

    To be sure to get quick service, you should rather write comments on our user forum:
    http://pinger.zendesk.com/
    and click on TextFree icon.

    Furthermore, if your question is more personal, do not hesitate to send email to support-tf@pinger.com

    Jocelyn

  • Ryan

    Does it cost alot of money to receive a text from textfreemy friends told me that it might be costing them alot of money

  • Jeff Rives

    Can I get a signature on textfree?

  • Hayley

    I got this app a good three months ago and use it frequently. I only have two problems with it, and they are that the programs network goes "down" for a few minutes, and the number it shows up as to the other people changes. I know how to get UN-replied messages by using the email thingy, and I understand about the network messing up every now and then, but I've heard people complain about the app saying you have no service when u clearly do. Sometimes when you hit to enter the app WHEN you have no service you have to then go and re open textfree. Yes it seems complicated but it’s pretty good compared to some texting apps. I have referred TextFree (Pinger) to about ten other friends who have all had either no problems or the few I have experienced. I am going to keep on refereeing this app. And if you have any question about this app from someone who has had it for a while, email puddycat717@yahoo.com and put either “Textfree” or “texting questions” in the subject line. I will respond as soon as possible.

  • Hayley

    Jeff Rives,

  • Hayley

    Jeff,
    Go to your setting in the app and where it says "name" inter a short nickname or phrase. It shows up as "FROM:_____" when an Iphone gets it. Im not sure about other services though. And if you have any question about this app from someone who has had it for a while, email puddycat717@yahoo.com and put either “Textfree” or “texting questions” in the subject line. I will respond as soon as possible.

  • Becky

    I have text free and have had no problem with it. I do have one question my friend sent me a picture and the message says "multimedia message" and I don't know how to open the message. I was wanting to know if there was anyone that could help me with this. Or let me know if I can or cannot get multimedia messages..I am new to text free. Thank you!!!

  • pm

    Is this app available for blackberrys? My wife has an iphone but i use my work BB. It would be nice to send free texts communication from either phone.

  • pm

    Is this app available for blackberrys? My wife has an iphone but i use my work BB. It would be nice to send free texts communication from either phone....

  • Cody

    Will you still receive a text message if you are using an iPod Touch and you are not in a wifi hotspot at the time?

  • micheal

    ho can i find out whos txtn me from text free

  • Madison

    Hi, a friend sent a bunch of messages to my ipod touch using a regular phone and i recieved them with txtfree, and i wont stop recieving texts even though she said she only sent me around 300 texts. How can i stop this

  • Dan

    When texting to a friend who has Verizon Unlimited text messages to Verizon phones only and 500 other service provider texts, will a TextFree text message from me count as a Verizon text message or as a "other service provider" text message?

  • Austin

    Does anyone know what is wrong with the app right now?

  • Austin

    It says that the servers are down and to try again in a few minutes but it's been з days.

  • Brittney

    Hi is there any way to find out who a message from txt free came from? i have been getting threatening messages and need to find out who is sending these messages. I think this is kinda a problem its gives people the freedom to say anything without any way for the person recieving the message to know who it is. I hope you can help me find a way to find out who this is it is very important. Thank you

  • Brittney

    Hi i was wondering if there is anyway to find out who a message came from? i have been getting some threatening messages and need to find out who this is coming from. That seems to be a problem with this application it gives people the freedom to say whatever the want and not have anyone know who they are its not very safe. So if you could please help me thank you.

  • Dwayne

    I have an issue with this app on the iTouch where there are two users using the same device. I was under the impression that once one user signs off, the other user shouldn't see the other person's contacts when they log on but it does. Also clearing the conversations and logging off and then logging back on with the same user, the conversations reappear. There is a popup that clearly states that all textfree data on this device will be replaced by the data of the new account. Isn't a new account a different login user?

  • Dwayne

    Brittney, In reading prior posts, you can go to this link and submit a request.

    http://pinger.zendesk.com/entries/159419-textfree-unlimited-3-4-faq#TF3

    How can I stop someone from harrassing me using Textfree?

    We take abuse through our service very seriously and harassing someone using our service is in violation of our License Agreement. If you feel that you are being threatened, harassed or spammed by someone using our service, please create a support request by click on “Submit a Request” at the top of this page.

    In the meantime, you can reply "stop" (without the quotes and any signature) to any of the messages you received. Our system is configured to look for this word -- it will auto-reply back asking you whether you want to stop getting messages from this sender, just follow the instructions to confirm.

  • John

    I just upgraded to IOS 4 for my Ipod Touch,. And I downloaded the Textfree Unlimited app (the one that used to cost $6) I open the app and it automatically crashes and goes to the home screen of the ipod. What is wrong with this app? It has a lo of bugs. Someone help! I want to use this app badly

  • Kyle

    I have an interesting problem that I think is particular to my situation. I'm currently in Tokyo visiting friends, and Japanese use text for most of their communications. Interestingly, most Japanese cell phone companies (softbank, au, docomo) don't use SMS, but instead assign the user of the phone an email adress (I.e something@docomo.ne.jp) and that is their equivalent of text. My predicament is as follows: I'd like to text them using Japanese characters, as well as emoji. The native iPhone SMS app supports Unicode characters, but can't send texts to e-mail addresses. Conveniently enough, with textfree you can send texts to email addresses, but I cannot send or receive them using Japanese characters, which is rather irksome. Does anybody know a way around this, or will textfree support Unicode characters and input anytime in the foreseeable future? I could use g-mail to do this, but as I'm on an extremely tight data budget due to AT&T's expensive int'l data plans, checking e-mail by opening the Mail app is pretty strenuous because of all the messages downloaded from the server. No good. Plus, I'd like my texts and email to be mutually exclusive.

  • Jonathan

    Becky,

    in the current version of textfree you cannot receive mulitmedia but what you can do is ask whoever is txting you to just text the pic/video to your email. then you can open ur email from your iphone/itouch and view it from there.

    From,
    Jonathan

  • help

    I Send A txt To sOme Of My Friends .They can Read But Cant Reply.Whats The Problem.

  • lyka

    I got this app for free.. :)
    let's just say I texted someone using this app an it's for free how can I make sure that it was free coz I don't want to make any payments regarding my text messages, coz I have an iPhone and I don't have a contract that I am able to text people from my carrier.. and how much does it cost when people replied on your textfree number?? I'm just wondering.. thank you so much.. :D

  • im tha illest

    okay its all good but i keep getting like tons of the same messages and i tell my friends to stopp and they say i dont know what your talking about i havent texxted you in a long time ,

  • Michael

    i have a question, if i am not using a textfree number and i am using my own number yet sending texts through the app am i still charged?

  • Sierra

    ok ive been using textfree for a long time and it keeps on saying " hmmm... can't seem to get the data network right now. please make sure you have wireless access to the internet and try again." and i keep trying and trying and it won't work! please help!!!

  • http://None AJ

    I have a question. When dou plan on releasing the free calling feature?

  • mirso

    i we been using this great app for quiet some time now, best free texting app by far.... i have tried them all... one thing thats missing from text free is that support of short code sms. we cant send sms to short codes which i thing would be great if you guys can add that on, to this super app.

    thanks

  • Angela

    how do i find out whos been texting me?

  • Raphael

    Hi. I have a question. Is it true that Textfree has an annual fee? and somepeople say for new users what do they mean when they say newusers like no account or like recently signedup. Also if im somewhere with no wifi and i went back home w/ wifi how am i gonna retrieve the messages when there was no wifi

  • Glenn

    I have created an account for Textfree from my phone and it still will not let me sign, I requested for it to send my password to me in an email and I haven't recieved. But i know i'm typing my username, password an email in correct. ????

  • Ryan

    Hi, i'm in the US army stationed in germany, i've got T-Mobile Germany and was using this app to text my friends and family in the states. am i going to get a huge bill for international texts at the end of the month or am i safe?

    any help or info would be great, thanks!

  • Dora

    I have the free version. and it works fine with the exception that occasionally instead of receiving messages sent by friends. It sends me a bunch of numbers which then turn into the number 43 or 53 or 57? What is that all about?

  • skylar

    How do you have NO absolute ringtone for it.....I've tried putting in none in the settings for tones but it's not working.....what do I do?

  • Alanna

    For the last couple of days my textfree app hasn't been allowing me to receive any messages. I've deleted the app and redownloaded it and that didn't work and that didn't work and then I tried a new account and that didn't work so I don't know how to fix it. Can you please help me?

  • Kaled

    I have the same question as Alanna, is it just a bug or are servers down for matinance or what? I really enjoy the the app and it's by far the most useful thing Ive download from the app store. Please get back to me when you find out what is wrong or if the problem is fixed.

  • Annie Massiano

    ok...i didn't read through all the comments above, so i'm not sure if someone asked this or not... i live in the states,my friends live in italy and china, so will texting them through pinger textfree app charge me anything?

  • sue

    can i text or call someone using this app with an iphone without wifi

  • Thomas

    I use this app everyday it rock! just wish it had voicemail other than that the greatest app i've found so far got the other one textnow havent even open it yet no need!

  • Brianna Green

    hello. by accident I deleted a VERY important conversation with my fiancé proposing to me. is there any possible way to retrieve it? I tried to delete the app and reinstall again but only texts from 2 days ago reappear. can u help please!!!!!!!!

  • marco101

    well ummh i was wondering if textfree could add picture mesaging and also if they could like add some sort off quickreply like to reply to a text while in another app that would be just great to have on christmas thankss..

  • http://google Jake

    does it charge to make calls or send texts on text free with sound?

  • Angel

    I downloaded this app for my new ipod touch 4th generation. When testing the application out i found i could send and recieve text messages great with my cell phone but when i called my ipod with my cell. I could hear my daughter plan as day with my cellphone but she couldn't hear me at all with the ipod. Is there a setting i need to change? I use Verizon wireless if that makes any kind of difference. Thanks :o)

  • John Johnson

    @Angel:

    "...when i called my ipod with my cell. I could hear my daughter plan as day with my cellphone but she couldn’t hear me at all with the ipod. Is there a setting i need to change?"

    Okay, this is a really simple fix. The iPod Touch has NO BUILT IN MICROPHONE! I believe that a set of earbuds with volume control came with your iTouch. Turn over the volume control switch and you will see a microphone.

    Plug in the headphones and hold the volume control to your mouth as you text.

  • John Johnson

    @Angel:

    "...when i called my ipod with my cell. I could hear my daughter plan as day with my cellphone but she couldn’t hear me at all with the ipod. Is there a setting i need to change?"

    Okay, this is a really simple fix. The iPod Touch has NO BUILT IN MICROPHONE! I believe that a set of earbuds with volume control came with your iTouch. Turn over the volume control switch and you will see a microphone.

    Plug in the headphones and hold the volume control to your mouth as you call. That should fix it :)

  • Domonique

    My textfree with voice app works perfectly fine except for one little problem... It's doesn't restart the unread message count.. When I get a text it read 1,057 instead of 1 for 1 unread message. Whatsup with that?

  • Cassie

    What if my friend from the Philippines sent me a text here(texas). But I still have unlimited texting. Will I still be charged extra because she texted me from the Philippines? Or I won't be charged extra because of my unlimited texting plan?

  • Jodi

    I installed this on my son's itouch. It works great, except that there is no alert when a new message arrives. He selected the alert tone, and the volume is turned up, but still no sound when a new text comes in. Any ideas on how to correct this?

  • Legender

    I have the same problem as Jodi.. installed Text with voice on my 3g IPOD and cannot get the sound to activate when a message is received. I have all the settings turned to sound and have ensured the volume is turned up, but still... no sound. Any ideas on solving this would be great.

  • wakawaka

    ok so i sent a message to my bro shortly after downloading textfree. it worked fine with his fone
    i tried to text one of my freinds but she didnt recieve them. so i tried again to my bros fone it still worked i have the right numbers and such my ipod is a 2G jailbroken touch(only way to make it work) idk what is going on by the way i have no cell phone plz help

  • Me Me

    I have a question on why your servers keep failing. This happens to me every day and I am sick of it. Is there anyway that you can fix this major glitch????

  • Me Me

    You have to go into your settings and turn on the notafications for the sounds and badges and alerts.

  • Legender

    Excellent... thanks to Me Me... yes there are other places where you need to change your settings in the text free app to get your text notification working... once you do that... works great...
    Thanks again...

  • DUDE

    Pretty sad when someone has to whine about an apps functionality when the app....ummmm.... IS FREE. Granted I do not use the voice portion, Just the texting... but it works for me :)

  • Letrell

    Letrell here text free is sucking now it never sends my messages anymore.it gets really annoying

  • Michele

    I am very happy with TextFree. I have unlimited messaging but like to use this and the free phone number so I do not have to give out my iPhone number. It would be great if the textfree number can forward to my iphone - - wither when I'm available or on edge.

  • Lauren R

    will i be charged anything for incoming texts from text free? i do not have the app and my boyfriend is in afghanistan. i have unlimited texting on my phone but im not sure if that matters.

  • Desiree

    will i get charged for international fees if i text someone who doesnt have this app?

  • Francisco

    Why can't i text to Mexico anymore, the app was letting me text a few days ago but not any more??

  • Nknight

    I am having trouble getting this app to send texts to those shortened automated text numbers. Say if you want to sign up for text notifications for something, you send a text to '40404' with 'yadayada' in the text. But the app says it's not a valid phone number. It is looking for a standard phone number. Help!

  • Me

    You can't send texts to the short numbers with this app.

  • http://Textfree Rekay

    I have a simple question when it ask to register our cell numbers to text free network does it charge monthly?

  • Elle

    Will the phone numbers of those whom I text/text me or call me using the textfree app or textfree with voice app appear on my AT&T bill? Does anyone know the answer to this? Thnx :)

  • Colin

    I notice textfree for ipad is different in that you cannot specify custom sounds for a particular contact as you could with the iphone version. Any plans for that?

  • Mike

    So, after all the legitimate criticisms, is there a better App than TextFree? That's what we all want to know.

  • http://www.pinger.com Jocelyn

    Hi All,

    This is a very old article (2 year old).
    Please go to our support site for answers to all of you questions:
    http://pinger.zendesk.com/

    Textfree has consistently been rated very high by our users. (4 star)

    Jocelyn

  • v0id

    Personnally, I give this service 10 out of 5. Despite some minor issues (e.g. inability to remove the contacts etc) it offers great amount of capabilities for free. Keep it up, guys, internet society needs you.

  • v0id

    Personally, I give this service 10 out of 5. Despite some minor issues (e.g. inability to remove the contacts etc) it offers great amount of capabilities for free. Keep it up, guys, internet society needs you.

  • ru1234

    Your app rocks!! I've been using for around 2yrs now. I've had no major problems.. Sometimes a txt is late or hsve to send more than once if the systems busy.
    Hahahaha... For the money I don't see how it can be beat;)
    If peeps don't like than don't download..
    Keep up the good work Pinger! You seem to make this app better & better. Just takes time. So peeps just be patient.. In time it will be better than the average text setup put phones have.
    Damn I'd love to see free tethering:). Maybe you could work on that.. Would just be totally awesome!!
    I'm no computer wizard not geek but this textfree with voice and even able to send pictures just Rocks!
    Best Regards to all!!!!

  • http://Alsonotpublishable Squinky Hater

    Textfree has a portrait and landscape option, it has your contacts on it, AND it has notifications!!! Mines a cow mooing!!! You are either lying or do not know how to work it properly. That's what I have to say about the matter! Also, why even complain about the emails if you can turn them off?

  • Monster bunny

    Is this app running because on my ipod it's just coming up as a blank screen and it worked an hour ago?